工单 #5613

返回工单列表
创建:2025-12-30T06:23:06Z | 更新:2026-03-19T04:00:17Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:
物流单号:
店铺:
产品:
金额:

AI历史分析结果

检测语言:en
最新客户消息翻译
嗨林,

我还没有看到30%的退款,请检查一下什么时候会处理。

谢谢
对话统计
总消息:26 条 | 客户:13 条 | 客服:13 条 | 下轮次:14
解析时间:2026-03-19T10:22:04.695001

类型判断结果

多重操作列表:
告知顾客您的订单已完成退款,可能会有延迟 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T04:00:16Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Jonopaulglinkwhite,

The refund has been processed, and you should see this amount on your upcoming statement. As bank settlement may take a few days, there might be a slight delay in the funds reaching your account. We recommend checking your account details later. If there are any issues or the funds have not arrived after some time, please let us know, and we will follow up immediately. We look forward to your confirmation and wish you a pleasant life.

Best regards,
Lin