Dear Siobhan Okeeffe10,
At present, we are unable to find any record of your husband's letter, and it is possible that the information was not successfully conveyed. To ensure timely follow-up, please provide us with the email address he used to contact us. Once we receive it, we will verify it immediately and continue to follow up. We look forward to resolving the issue for you as soon as possible.
Best regards,
Lin