工单 #40402

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创建:2026-03-11T08:13:44Z | 更新:2026-03-11T08:47:52Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2243
物流单号:215981421983
店铺:MC-爱尔兰
产品:T8女式手表-粉色表带
金额:169.0 EUR
物流信息
物流状态:Delivered
最新日期:2025-12-05
更新天数:96天
状态摘要
Delivered | days_update=96 | Ireland Delivered, The parcel has been delivered.
查看物流详细信息
Number:  215981421983
Package status:  Delivered (10 Days)
Country:  CN -> IE
VYANG 维央:
2025-12-05 17:12 Ireland Delivered, The parcel has been delivered.
2025-12-05 16:43 Ireland The parcel is expected to be delivered during the day.
2025-12-05 15:26 Ireland The parcel has reached the parcel center.
2025-12-05 05:32 Ireland InTransit, The parcel was handed over to GLS.
2025-12-05 05:32 Ireland The parcel was handed over to GLS.
2025-12-03 23:10 Custom clearance completed
2025-12-02 22:27 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-02 22:27 Parcel arrives at Airport Parcel Arrival
2025-12-01 19:38 Parcel is leaving Airport Parcel Leaving Port
2025-12-01 19:38 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-11-30 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-11-30 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-11-29 14:00 InTransit Customs declaration completed
2025-11-29 14:00 Customs declaration completed
2025-11-28 02:32 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-11-28 02:32 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-11-27 19:14 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-27 19:14 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-27 16:32 DONGGUAN Depart from facility to service provider
2025-11-27 16:12 DONGGUAN Shipment arrived
2025-11-26 11:59 Ireland The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.
2025-11-26 10:59 Parcel information received
2025-11-26 10:59 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
点击"AI历史总结"按钮进行分析
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-11T16:13:51.717568
查看原始邮件内容
20260310_082540.mp4

类型判断结果

多重操作列表:
告知顾客我们没有权限打开您的视频 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=96 | Ireland Delivered, The parcel has been delivered.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T08:47:49Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are currently unable to open the video you sent, which may be due to permission settings. To help us verify the issue more quickly, could you change the video to a public link, or directly send the file to our email? We will process it as soon as we receive it and look forward to resolving this for you as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-05
停更天数:96
查看物流文本
Number:  215981421983
Package status:  Delivered (10 Days)
Country:  CN -> IE
VYANG 维央:
2025-12-05 17:12 Ireland Delivered, The parcel has been delivered.
2025-12-05 16:43 Ireland The parcel is expected to be delivered during the day.
2025-12-05 15:26 Ireland The parcel has reached the parcel center.
2025-12-05 05:32 Ireland InTransit, The parcel was handed over to GLS.
2025-12-05 05:32 Ireland The parcel was handed over to GLS.
2025-12-03 23:10 Custom clearance completed
2025-12-02 22:27 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-02 22:27 Parcel arrives at Airport Parcel Arrival
2025-12-01 19:38 Parcel is leaving Airport Parcel Leaving Port
2025-12-01 19:38 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-11-30 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-11-30 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-11-29 14:00 InTransit Customs declaration completed
2025-11-29 14:00 Customs declaration completed
2025-11-28 02:32 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-11-28 02:32 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-11-27 19:14 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-27 19:14 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-27 16:32 DONGGUAN Depart from facility to service provider
2025-11-27 16:12 DONGGUAN Shipment arrived
2025-11-26 11:59 Ireland The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.
2025-11-26 10:59 Parcel information received
2025-11-26 10:59 Parcel Data Received
======================================
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