工单 #40401

返回工单列表
创建:2026-03-11T08:13:44Z | 更新:2026-03-11T08:47:52Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3679
物流单号:JD0002234322652986
店铺:VA-英国
产品:黑色面罩
金额:159.0 GBP
物流信息
物流状态:InfoReceived
最新日期:2026-03-11
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  JD0002234322652986
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-11 11:19 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
早上好,

我刚刚订购了这款面膜。我能否请求将颜色改为白色而不是黑色。

此致

约翰·沃尔什

发自我的银河手机
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-11T16:13:52.226309

类型判断结果

多重操作列表:
告知顾客我们已经收到您的请求,正在联系仓库改为白色 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T08:47:51Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have received your request to change the product to white and are contacting the warehouse for the replacement. The color change is expected to be completed within 1-2 business days, after which we will arrange shipment immediately. Thank you for your cooperation, and we hope you will receive a product that meets your satisfaction.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-11
停更天数:
查看物流文本
Number:  JD0002234322652986
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-11 11:19 Parcel information received
======================================
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