亲爱的林，
感谢您的信息，我已全部记录。不幸的是，我无法将视频录制上传到 Google 云端硬盘并发送给您。是否更简单的方式是将设备寄回给您？是否可以就这个问题进行一次电话交流——这个问题已经持续太久了？
祝您有美好的一天。
此致
敬礼
约翰尼
手机：07785 270559
对话统计
总消息：5 条 |
客户：3 条 |
客服：2 条 |
下轮次：3
解析时间：2026-03-14T16:13:22.476132
类型判断结果
多重操作列表:
协商方案 A: 退3%保留 vs 自费退货(扣15%费)
分类: 退货请求
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：订单无物流单号
reasoning：
发送状态
last_send_status：success
last_send_at：2026-03-14T09:43:22Z
流水线状态
pipeline_status：COMPLETED
pipeline_at：
英文话术
中文话术
目标语种话术
Dear Jv,
We sincerely apologize that our products did not meet your expectations.
As we value our customers' shopping experience, we would like to offer you two solutions:
1.A refund of 3% of your order value while keeping the product.
2.Return the item for a refund, with the following conditions:
?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
?A 15% handling fee will be deducted from the refund
?The return process takes approximately one month
?Return shipping costs are approximately 35 (please check with your local post office for exact rates)
?You must provide tracking information
?Refund will be processed after we receive the item
?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Please let us know your preferred option so we can provide either the refund or return address.
Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.
Best regards,
Lin