Case #1030

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2101

物流单号：CP958718829IE

店铺：R-爱尔兰

产品：V6S扫地机-英规

金额：359.0 EUR

物流信息

物流状态：InTransit

最新日期：2026-03-15

更新天数：3天

状态摘要

InTransit | days_update=3 | InTransit Custom clearance completed

查看物流详细信息

Number:  CP958718829IE
Package status:  InTransit (15 Days)
Country:  CN -> IE
VYANG 维央:
2026-03-15 20:34 InTransit Custom clearance completed
2026-03-15 01:49 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-15 01:49 Parcel arrives at Airport, Parcel Arrival
2026-03-15 01:49 Parcel arrives at Airport Parcel Arrival
2026-03-12 13:35 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 13:35 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 13:35 Parcel is leaving Airport, Parcel Leaving Port
2026-03-06 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-06 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-06 17:00 InTransit Customs declaration completed
2026-03-06 17:00 Customs declaration completed
2026-03-05 07:22 InTransit We have received information about your incoming item from the sender
2026-03-05 07:22 We have received information about your incoming item from the sender
2026-03-05 07:00 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-04 21:59 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-04 21:59 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-04 19:44 DONGGUAN Depart from facility to service provider
2026-03-04 09:48 DONGGUAN Shipment arrived
2026-03-02 10:58 Parcel information received
2026-03-02 10:58 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

询问订单状态 - 在途 (附物流截图)

分类: 询问订单状态

[已含回复内容]

已发货无法取消

分类: 取消订单

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：InTransit | days_update=3 | InTransit Custom clearance completed

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-18T10:47:56Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (CP958718829IE). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

We understand that you would like to cancel your order, but since it is already in transit (tracking number: CP958718829IE), we can't cancel it at this time. Your package should arrive in 5-12 business days.
Feel free to try the product when it arrives. If you're not satisfied, just reach out to us for return instructions.
Please don't hesitate to contact us with any questions!

Best regards,
Lin

物流详情