工单 #40393

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创建:2026-03-11T08:13:44Z | 更新:2026-03-11T08:46:19Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4546
物流单号:YT2607000702981310
店铺:S-澳洲
产品:黑色GPS手表
金额:279.0 AUD
物流信息
物流状态:InfoReceived
最新日期:2026-03-11
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  YT2607000702981310
Package status:  InfoReceived (0 Days)
Country:  CN -> AU
VYANG 维央:
2026-03-11 11:20 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
来自客户的消息

您好
支持,

您的店铺
SEKODA
收到来自客户的消息

邮箱:Jonno_Harper@live.com

姓名:Jonathon Harper

电话:0437989180

您的消息:我刚购买了一块Sekoda GPS运动手表,想知道它是否附带充电线?因为我在产品中没有看到提到充电线。
我的订单是 -
订单号 4546
如果不附带充电线,您能否附上一根并向我开具费用发票?
此致
敬礼
Jonathon Harper

2026-03-10 16:40:41
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-11T16:13:54.906644

类型判断结果

多重操作列表:
告知顾客产品是附带充电线的,但是不包含充电头 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T08:46:18Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

This product comes with a charging cable, but the charger is not included in the package. If you need a charger, you can purchase one from our store, or let us know and we will help you recommend a suitable model. We hope you can use it smoothly after receiving it, and wish you a pleasant experience.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-11
停更天数:
查看物流文本
Number:  YT2607000702981310
Package status:  InfoReceived (0 Days)
Country:  CN -> AU
VYANG 维央:
2026-03-11 11:20 Parcel information received
======================================
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