Case #1037

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工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Hi there!

I would like to return the 3 routers from these 2 orders and get a full refund please as am not happy with them. They are unused and would like to know the process to get a full refund please.

Thank you

Kind regards

Panduka Ubayasiri

Sent from my iPhone

Begin forwarded message:

From:
 Pan Ubayasiri

Date:
 2 March 2026 at 15:29:47 GMT

To:
 boyh8794@163.com

Subject:
 
Fwd: Cavinoo1162 shipment status updated and order number 1151

Hi there! I have 2 orders with you. When is this likely to be delivered please?

Thank you

Kind regards

Pan Ubayasiri

Sent from my iPhone

Begin forwarded message:

From:
 Cavinoo

Date:
 28 February 2026 at 07:17:35 GMT

To:
 panubayasiri@hotmail.com

Subject:
 
Cavinoo1162 shipment status updated

Reply-To:
 boyh8794@163.com

Cavinoo

Order 1162

Cavinoo order 1162 - Shipment update

Hi 
Panduka Ubayasiri
,

There's an update on your order's shipment. Click 'Check order details' to find out more, or visit our store to view your order.

Check
 order details

Visit
 store

Updated order （ 2 ）

Cavinoo WiFi Router

× 2

Regards,

Cavinoo
 team

Got questions?

We'll do everything we can to make your time with us enjoyable. If you have any questions or feedback, contact us via

boyh8794@163.com
.

This email was sent by

Cavinoo

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1162

物流单号：JD0002234322448545

店铺：Ca-英国

产品：路由器-英规

金额：258.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-06

更新天数：5天

状态摘要

Delivered | days_update=5 | HEATHROW SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Front Porch)

查看物流详细信息

Number:  JD0002234322448545
Package status:  Delivered (7 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-06 23:59 HEATHROW SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-03-06 18:13 HEATHROW SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 16:04 - 18:04)
2026-03-06 18:13 HEATHROW SERVICE CENTRE DeliveryReady, Your parcel is with one of our drivers for delivery (due between 16:04 - 18:04)
2026-03-06 18:13 HEATHROW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-06 11:31 HEATHROW SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-06 11:31 HEATHROW SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-03-05 04:43 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-05 04:43 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-04 22:15 Custom clearance completed
2026-03-04 03:20 Parcel arrives at Airport Parcel Arrival
2026-03-04 03:20 Parcel arrives at Airport, Parcel Arrival
2026-03-03 13:00 Parcel is leaving Airport, Parcel Leaving Port
2026-03-03 13:00 Parcel is leaving Airport Parcel Leaving Port
2026-03-02 13:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-02 12:00 Customs declaration completed
2026-03-01 22:25 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-01 19:59 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-01 19:59 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-01 15:40 DONGGUAN Depart from facility to service provider
2026-03-01 14:56 DONGGUAN Shipment arrived
2026-03-01 02:38 YODEL We have your parcel. Please check back for updates
2026-02-28 02:32 HEATHROW SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-28 02:27 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-27 10:56 Parcel information received
2026-02-27 10:56 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

不满意退回 (索要问题信息/照片)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=5 | HEATHROW SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Front Porch)

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-11T08:46:20Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情