工单 #40378

返回工单列表
创建:2026-03-11T08:13:44Z | 更新:2026-03-24T10:39:07Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3286
物流单号:YT2533300706026586
店铺:MC-英国
产品:M8翻译耳机-黑色
金额:99.0 GBP
物流信息
物流状态:Delivered
最新日期:2025-12-18
更新天数:95天
状态摘要
Delivered | days_update=95 | LONDON, LONDON, GB Delivered to local carrier
查看物流详细信息
Number:  YT2533300706026586
Package status:  Delivered (13 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-18 08:17 LONDON, LONDON, GB Delivered to local carrier
2025-12-18 08:16 LONDON, LONDON, GB Departed from facility
2025-12-17 19:30 LONDON, LONDON, GB Shipment is ready for outbound
2025-12-17 16:28 Delivered - No Signature
2025-12-17 09:03 Lybster SPDO Indoor Sorting - Ready For Delivery
2025-12-17 03:40 Inverness MC Inward MC - Handheld Acceptance
2025-12-17 03:02 Inverness MC Inward MC - Handheld Acceptance
2025-12-15 19:20 PSC Northampton Outward MC - Handheld Acceptance
2025-12-15 18:20 Delivered to local carrier
2025-12-15 08:20 LONDON, LONDON, GB Arrived at sort facility
2025-12-13 20:53 LONDON, ENGLAND, GB Clearance processing completed - Import
2025-12-13 19:47 In clearance processing - Import
2025-12-12 12:48 LONDON, ENGLAND, GB NOA received
2025-12-12 09:44 GB International flight has arrived
2025-12-11 14:13 International flight has departed
2025-12-10 04:50 CN Arrived at the origin international airport
2025-12-09 18:50 Mainland China, CN Shipment is in transit to next facility
2025-12-07 06:56 Mainland China, CN Departed from sort facility
2025-12-06 01:56 Mainland China, CN Arrived at origin facility
2025-12-05 21:40 DONGGUAN Depart from facility to service provider
2025-12-05 19:35 DONGGUAN Shipment arrived
2025-11-29 12:55 Parcel information received
2025-11-29 12:55 Shipment information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
也许他们应该雇一个能正确输入追踪号码的人!随函附上皇家邮政的证明,显示包裹昨天已到达!物品已寄回你们在坎诺克的退货地址,并已到达那里!
对话统计
总消息:15 条 | 客户:8 条 | 客服:7 条 | 下轮次:8
解析时间:2026-03-24T17:50:20.713711

类型判断结果

多重操作列表:
我们收到了您提供的图片里显示的追踪号:021231E0017CF7DE,我们正在向仓库核实是否收到您退回的包裹 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=95 | LONDON, LONDON, GB Delivered to local carrier
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T10:39:05Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have seen the pictures you provided, and the return tracking number inside is 021231E0017CF7DE. We are contacting the warehouse to confirm whether they have received this package. Once the warehouse verifies, I will inform you of the result as soon as possible. We look forward to giving you a clear reply soon, and thank you for your cooperation.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-18
停更天数:95
查看物流文本
Number:  YT2533300706026586
Package status:  Delivered (13 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-18 08:17 LONDON, LONDON, GB Delivered to local carrier
2025-12-18 08:16 LONDON, LONDON, GB Departed from facility
2025-12-17 19:30 LONDON, LONDON, GB Shipment is ready for outbound
2025-12-17 16:28 Delivered - No Signature
2025-12-17 09:03 Lybster SPDO Indoor Sorting - Ready For Delivery
2025-12-17 03:40 Inverness MC Inward MC - Handheld Acceptance
2025-12-17 03:02 Inverness MC Inward MC - Handheld Acceptance
2025-12-15 19:20 PSC Northampton Outward MC - Handheld Acceptance
2025-12-15 18:20 Delivered to local carrier
2025-12-15 08:20 LONDON, LONDON, GB Arrived at sort facility
2025-12-13 20:53 LONDON, ENGLAND, GB Clearance processing completed - Import
2025-12-13 19:47 In clearance processing - Import
2025-12-12 12:48 LONDON, ENGLAND, GB NOA received
2025-12-12 09:44 GB International flight has arrived
2025-12-11 14:13 International flight has departed
2025-12-10 04:50 CN Arrived at the origin international airport
2025-12-09 18:50 Mainland China, CN Shipment is in transit to next facility
2025-12-07 06:56 Mainland China, CN Departed from sort facility
2025-12-06 01:56 Mainland China, CN Arrived at origin facility
2025-12-05 21:40 DONGGUAN Depart from facility to service provider
2025-12-05 19:35 DONGGUAN Shipment arrived
2025-11-29 12:55 Parcel information received
2025-11-29 12:55 Shipment information received
======================================
Powered by www.17track.net.