工单 #40374

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创建:2026-03-11T08:13:45Z | 更新:2026-03-18T10:47:59Z

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订单字段

姓名:晓琳
订单号:#1862
物流单号:IT966268769GB
店铺:Miv-英国
产品:智能门铃-黑色
金额:119.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-17
更新天数:1天
状态摘要
InTransit | days_update=1 | InTransit Shipment Received in Depot
查看物流详细信息
Number:  IT966268769GB
Package status:  InTransit (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-17 22:28 InTransit Shipment Received in Depot
2026-03-17 09:22 InTransit Shipment Data Processed
2026-03-17 09:22 Shipment Data Processed
2026-03-16 11:04 Shipment Received in Depot
2026-03-16 11:04 InTransit Shipment Received in Depot
2026-03-15 19:34 InTransit Custom clearance completed
2026-03-15 19:34 Custom clearance completed
2026-03-15 03:28 Parcel arrives at Airport Parcel Arrival
2026-03-15 03:28 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-13 19:54 Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 19:54 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 19:54 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 17:48 InTransit Customs declaration completed
2026-03-12 17:48 Customs declaration completed
2026-03-12 03:16 Shipment Announced
2026-03-12 03:16 InTransit Shipment Announced
2026-03-12 02:36 Shipment Announced
2026-03-12 02:36 Departed Hub
2026-03-12 01:43 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-12 01:43 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-11 11:26 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-03-11 11:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 21:45 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 20:13 DONGGUAN Shipment arrived
2026-03-06 10:56 Parcel Data Received
2026-03-06 10:56 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,

这个包裹花了太长时间才到,简直荒谬。我已经买了另一个品牌!它是在几周前订的!

你能告诉我如何退货,或者我可以拒收吗?

谢谢

丽莎
对话统计
总消息:8 条 | 客户:3 条 | 客服:5 条 | 下轮次:6
解析时间:2026-03-18T18:32:22.286971

类型判断结果

多重操作列表:
已发货无法取消
分类: 取消订单
[已含回复内容]
告知顾客包裹在运输中无法拒收 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | InTransit Shipment Received in Depot
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-18T10:47:58Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We understand that you would like to cancel your order, but since it is already in transit (tracking number: IT966268769GB), we can't cancel it at this time. Your package should arrive in 5-12 business days.
Feel free to try the product when it arrives. If you're not satisfied, just reach out to us for return instructions.
Please don't hesitate to contact us with any questions!

Best regards,
Lin

---

Dear Customer,

The package is already in transit, and the system currently shows that the refusal operation cannot be performed. To ensure smooth subsequent handling, we recommend that you accept the package first. If you really do not need it after receiving it, you can directly contact us to arrange a return or exchange, and we will expedite the process for you. We look forward to your feedback and will help resolve the issue as quickly as possible.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-17
停更天数:1
查看物流文本
Number:  IT966268769GB
Package status:  InTransit (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-17 22:28 InTransit Shipment Received in Depot
2026-03-17 09:22 InTransit Shipment Data Processed
2026-03-17 09:22 Shipment Data Processed
2026-03-16 11:04 Shipment Received in Depot
2026-03-16 11:04 InTransit Shipment Received in Depot
2026-03-15 19:34 InTransit Custom clearance completed
2026-03-15 19:34 Custom clearance completed
2026-03-15 03:28 Parcel arrives at Airport Parcel Arrival
2026-03-15 03:28 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-13 19:54 Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 19:54 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 19:54 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 17:48 InTransit Customs declaration completed
2026-03-12 17:48 Customs declaration completed
2026-03-12 03:16 Shipment Announced
2026-03-12 03:16 InTransit Shipment Announced
2026-03-12 02:36 Shipment Announced
2026-03-12 02:36 Departed Hub
2026-03-12 01:43 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-12 01:43 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-11 11:26 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-03-11 11:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 21:45 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 20:13 DONGGUAN Shipment arrived
2026-03-06 10:56 Parcel Data Received
2026-03-06 10:56 Parcel information received
======================================
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