Case #1054

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3544

物流单号：AU0000004783173

店铺：MC-澳洲

产品：智能门铃-黑色

金额：299.0 AUD

物流信息

物流状态：Delivered

最新日期：2026-02-19

更新天数：34天

状态摘要

Delivered | days_update=34 | CREMORNE POINT NSW DELIVERED WITH SAFE DROP

查看物流详细信息

Number:  AU0000004783173
Package status:  Delivered (6 Days)
Country:  CN -> AU
VYANG 维央:
2026-02-19 14:41 CREMORNE POINT NSW DELIVERED WITH SAFE DROP
2026-02-19 14:41 CREMORNE POINT NSW DELIVERED WITH SAFE DROP
2026-02-19 09:33 MOSMAN NSW WITH AUSTRALIA POST FOR DELIVERY TODAY
2026-02-19 09:33 MOSMAN NSW WITH AUSTRALIA POST FOR DELIVERY TODAY
2026-02-19 04:24 ST LEONARDS NSW PROCESSED THROUGH AUSTRALIA POST FACILITY
2026-02-19 04:24 ST LEONARDS NSW PROCESSED THROUGH AUSTRALIA POST FACILITY
2026-02-19 03:52 CHULLORA NSW TRANSFERRED
2026-02-19 03:52 CHULLORA NSW TRANSFERRED
2026-02-19 02:51 CHULLORA NSW ITEM PROCESSED AT POST FACILITY
2026-02-19 02:51 CHULLORA NSW ITEM PROCESSED AT POST FACILITY
2026-02-19 00:44 CHULLORA NSW PROCESSED THROUGH AUSTRALIA POST FACILITY
2026-02-19 00:44 CHULLORA NSW PROCESSED THROUGH AUSTRALIA POST FACILITY
2026-02-19 00:18 GRANVILLE NSW TRANSFERRED
2026-02-19 00:18 GRANVILLE NSW TRANSFERRED
2026-02-18 22:39 GRANVILLE NSW ITEM PROCESSED AT POST FACILITY
2026-02-18 22:39 GRANVILLE NSW ITEM PROCESSED AT POST FACILITY
2026-02-18 13:14 SYDNEY RECEIVED BY AUSTRALIA POST FOR TRANSPORTATION TO PROCESSING FACILITY
2026-02-18 12:14 SYDNEY ARRIVED AT FACILITY IN DESTINATION COUNTRY
2026-02-18 10:42 SYDNEY COLLECTED FROM AIRPORT TERMINAL
2026-02-17 13:06 SYDNEY ARRIVED AT DESTINATION AIRPORT
2026-02-17 11:04 SYDNEY CLEARED BY CUSTOMS
2026-02-17 08:00 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-02-16 12:30 CHULLORA NSW SHIPPING INFORMATION APPROVED BY AUSTRALIA POST
2026-02-16 12:30 CHULLORA NSW SHIPPING INFORMATION APPROVED BY AUSTRALIA POST
2026-02-15 18:52 CHULLORA NSW SHIPPING INFORMATION RECEIVED BY AUSTRALIA POST
2026-02-15 18:52 CHULLORA NSW SHIPPING INFORMATION RECEIVED BY AUSTRALIA POST
2026-02-15 11:41 EXPORT CUSTOMS CLEARED
2026-02-14 23:56 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-02-14 23:56 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-02-14 22:07 SHENZHEN PROCESSED AT ORIGIN HUB
2026-02-14 22:07 SHENZHEN PROCESSED AT ORIGIN HUB
2026-02-14 22:06 SHENZHEN RECEIVED SHIPMENT
2026-02-14 22:06 SHENZHEN RECEIVED SHIPMENT
2026-02-14 22:05 SHIPPING INFORMATION RECEIVED
2026-02-14 22:05 SHIPPING INFORMATION RECEIVED
2026-02-14 16:25 DONGGUAN Depart from facility to service provider
2026-02-14 11:41 DONGGUAN Shipment arrived
2026-02-13 10:21 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

协商20%保留产品 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=34 | CREMORNE POINT NSW DELIVERED WITH SAFE DROP

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T09:00:47Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 20% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情