工单 #40369

返回工单列表
创建:2026-03-11T08:13:45Z | 更新:2026-03-11T09:20:40Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2457
物流单号:4PX3002557565411CN
店铺:MC-德国
产品:防蓝光智能眼镜
金额:159.0 EUR
物流信息
物流状态:InfoReceived
最新日期:2026-03-10
更新天数:1天
状态摘要
InfoReceived | days_update=1 | Parcel information received
查看物流详细信息
Number:  4PX3002557565411CN
Package status:  InfoReceived (0 Days)
Country:  CN -> DE
VYANG 维央:
2026-03-10 11:57 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
尊敬的先生或女士:

我特此请求取消我的购买,并请您确认取消并进行退款。

请在取消成功处理后告知我。

非常感谢。

此致

敬礼,

Asim Aydin
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-11T16:14:49.579694

类型判断结果

多重操作列表:
取消订单挽留 (退3%不退货)
分类: 取消订单
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=1 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T09:20:37Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are sorry to learn that you would like to cancel your order. However, we value every customer and strive to provide the best service possible.

As a gesture of goodwill, we would like to offer you the following option:
Option: Keep your order and receive a 3% refund of your order amount as compensation for any inconvenience caused.

We kindly ask that you reply within the next 3 days to let us know your decision. If we do not hear from you within this timeframe and stock is sufficient, your package will be shipped as usual.

Please don’t hesitate to contact us if you have any questions or concerns. We are committed to finding a solution that works best for you and making sure you feel comfortable with your choice.

We look forward to your reply.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-10
停更天数:1
查看物流文本
Number:  4PX3002557565411CN
Package status:  InfoReceived (0 Days)
Country:  CN -> DE
VYANG 维央:
2026-03-10 11:57 Parcel information received
======================================
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