工单 #40359

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创建:2026-03-11T08:13:45Z | 更新:2026-03-11T09:30:27Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#5178
物流单号:JD0002234322480386
店铺:ELE-英国
产品:黑色面罩
金额:159.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-09
更新天数:2天
状态摘要
InTransit | days_update=2 | InTransit Custom clearance completed
查看物流详细信息
Number:  JD0002234322480386
Package status:  InTransit (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-09 16:17 InTransit Custom clearance completed
2026-03-09 04:28 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-09 04:28 Parcel arrives at Airport Parcel Arrival
2026-03-07 13:27 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 13:27 Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 13:27 Parcel is leaving Airport Parcel Leaving Port
2026-03-05 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-05 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-05 16:00 InTransit Customs declaration completed
2026-03-05 16:00 Customs declaration completed
2026-03-05 01:14 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-05 01:14 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-04 22:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-04 22:00 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-04 19:44 DONGGUAN Depart from facility to service provider
2026-03-04 10:01 DONGGUAN Shipment arrived
2026-03-04 02:59 YODEL We have your parcel. Please check back for updates
2026-03-03 02:36 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-02 02:37 YODEL We'll apply your My Account preferences to this parcel delivery
2026-03-02 02:33 NORTHAMPTON SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-01 12:58 Parcel Data Received
2026-03-01 12:58 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
来自客户的消息

您好
支持团队,

您的商店 Eleganse 收到客户消息

邮箱:nsmart73@gmail.com

姓名:Natalie Smart

电话:07523137690

您的消息:订单号5178 我已联系 Yodel,他们表示仍在等待包裹,因此想确认什么时候会送达

2026-03-10 14:47:31
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-11T16:14:54.004909

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=2 | InTransit Custom clearance completed
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T09:30:26Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (JD0002234322480386). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (JD0002234322480386). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-09
停更天数:2
查看物流文本
Number:  JD0002234322480386
Package status:  InTransit (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-09 16:17 InTransit Custom clearance completed
2026-03-09 04:28 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-09 04:28 Parcel arrives at Airport Parcel Arrival
2026-03-07 13:27 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 13:27 Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 13:27 Parcel is leaving Airport Parcel Leaving Port
2026-03-05 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-05 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-05 16:00 InTransit Customs declaration completed
2026-03-05 16:00 Customs declaration completed
2026-03-05 01:14 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-05 01:14 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-04 22:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-04 22:00 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-04 19:44 DONGGUAN Depart from facility to service provider
2026-03-04 10:01 DONGGUAN Shipment arrived
2026-03-04 02:59 YODEL We have your parcel. Please check back for updates
2026-03-03 02:36 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-02 02:37 YODEL We'll apply your My Account preferences to this parcel delivery
2026-03-02 02:33 NORTHAMPTON SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-01 12:58 Parcel Data Received
2026-03-01 12:58 Parcel information received
======================================
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