工单 #41043

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创建:2026-03-12T02:11:54Z | 更新:2026-03-25T05:39:58Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#6297
物流单号:JD0002234322592027
店铺:W-英国
产品:望远镜-绿色
金额:148.99 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-13
更新天数:1天
状态摘要
InTransit | days_update=1 | InTransit Parcel is leaving Airport, Parcel Leaving Port
查看物流详细信息
Number:  JD0002234322592027
Package status:  InTransit (6 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-13 20:04 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 15:00 Customs declaration completed
2026-03-11 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-11 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-11 08:57 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-11 08:57 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 02:14 YODEL We have your parcel. Please check back for updates
2026-03-10 21:29 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 21:29 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 16:13 DONGGUAN Depart from facility to service provider
2026-03-10 02:35 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-09 19:36 DONGGUAN Shipment arrived
2026-03-09 02:30 SEL SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-08 14:04 Parcel information received
2026-03-08 14:04 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
亲爱的林,

是的,我同意你的计算,并期待收到退款。

此致,

杰基
对话统计
总消息:15 条 | 客户:6 条 | 客服:9 条 | 下轮次:10
解析时间:2026-03-25T10:16:50.019112

类型判断结果

多重操作列表:
安排退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | InTransit Parcel is leaving Airport, Parcel Leaving Port
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T05:39:56Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hi,
We've processed a refund of GBP 7.45 for your order 6297 You should receive it within 5-10 business days. Please let us know if you don't receive it by then.
Thanks for your understanding.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-13
停更天数:1
查看物流文本
Number:  JD0002234322592027
Package status:  InTransit (6 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-13 20:04 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 15:00 Customs declaration completed
2026-03-11 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-11 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-11 08:57 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-11 08:57 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 02:14 YODEL We have your parcel. Please check back for updates
2026-03-10 21:29 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 21:29 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 16:13 DONGGUAN Depart from facility to service provider
2026-03-10 02:35 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-09 19:36 DONGGUAN Shipment arrived
2026-03-09 02:30 SEL SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-08 14:04 Parcel information received
2026-03-08 14:04 Parcel Data Received
======================================
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