Case #1078

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#5674

物流单号：RELRRM3J4HQQ

店铺：MC-英国

产品：智能门铃-黑色

金额：119.0 GBP

物流信息

物流状态：Exception

最新日期：2026-03-09

更新天数：16天

状态摘要

Exception | days_update=16 | Parcel returned to Relay Hub,

查看物流详细信息

Number:  RELRRM3J4HQQ
Package status:  InTransit (28 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-09 20:18 Parcel returned to Relay Hub,
2026-03-09 20:18 Returned Parcel returned to Relay Hub,
2026-03-09 01:31 Maximum delivery attempts reached
2026-03-09 01:31 Returned Maximum delivery attempts reached
2026-03-09 01:31 Delivery attempt failed
2026-03-09 00:53 Out for delivery with our courier
2026-03-08 11:55 Scheduled for delivery
2026-03-08 11:55 DeliveryReady Scheduled for delivery
2026-03-08 06:01 Delivery attempt failed
2026-03-07 18:18 Delivery attempt failed
2026-03-06 19:45 Delivery attempt failed
2026-03-06 18:53 Out for delivery with our courier
2026-03-06 11:25 Scheduled for delivery
2026-03-06 11:25 DeliveryReady Scheduled for delivery
2026-03-06 06:54 Order received from the sender
2026-03-05 20:40 Order received from the sender
2026-03-05 20:40 InTransit Order received from the sender
2026-03-04 02:04 InTransit Custom clearance completed
2026-03-04 02:04 Custom clearance completed
2026-03-03 14:27 Parcel arrives at Airport, Parcel Arrival
2026-03-03 14:27 Parcel arrives at Airport Parcel Arrival
2026-03-03 14:27 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-01 19:31 Parcel is leaving Airport, Parcel Leaving Port
2026-03-01 19:31 Parcel is leaving Airport Parcel Leaving Port
2026-03-01 19:31 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-28 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-28 16:59 Customs declaration completed
2026-02-28 08:41 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-28 03:20 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-28 03:20 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-27 15:28 DONGGUAN Depart from facility to service provider
2026-02-26 16:29 DONGGUAN Shipment arrived
2026-02-26 11:02 Order details received
2026-02-26 11:02 Parcel information received
2026-02-26 11:02 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

XM1PTAF186378，RELRRM3J4HQQ包裹已到达当地,如收件人还未收到包裹,请及时通知收件人主动联系当地服务商处理,避免包裹因无法派送退回，Relay联系方式：https://relaytech.co (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Exception | days_update=16 | Parcel returned to Relay Hub,

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T08:07:38Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

The package has arrived locally, but the system shows that the recipient has not signed for it yet. To ensure that the parcel is not returned, it is recommended that the recipient proactively contact the local Relay service provider to handle the delivery. You can directly click the following link to get the contact information: https://relaytech.co

If you have any questions, please let us know at any time. We will continue to follow up to ensure you receive the goods as soon as possible. Looking forward to your good news.

Best regards,
Lin

物流详情