工单 #41035

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创建:2026-03-12T02:11:54Z | 更新:2026-03-14T03:33:38Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1130
物流单号:IT966312842GB
店铺:Ora-英国
产品:V18吸尘器-英规
金额:195.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-12
更新天数:2天
状态摘要
InTransit | days_update=2 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
查看物流详细信息
Number:  IT966312842GB
Package status:  InTransit (4 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 14:50 Customs declaration completed
2026-03-12 14:50 InTransit Customs declaration completed
2026-03-11 08:16 Shipment Announced
2026-03-11 08:16 InTransit Shipment Announced
2026-03-11 06:54 Shipment Announced
2026-03-11 06:54 InTransit Departed Hub
2026-03-11 06:54 Departed Hub
2026-03-11 06:17 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-10 22:04 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 22:04 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 20:44 DONGGUAN Depart from facility to service provider
2026-03-10 19:18 DONGGUAN Shipment arrived
2026-03-09 10:37 Parcel information received
2026-03-09 10:37 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨

我如何跟踪我的包裹?

你能告诉我它什么时候到吗?

谢谢

Llywarch Davies

从我的 iPhone 发送
对话统计
总消息:4 条 | 客户:2 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-14T11:05:45.958836

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=2 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-14T03:33:37Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (IT966312842GB). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (IT966312842GB). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-12
停更天数:2
查看物流文本
Number:  IT966312842GB
Package status:  InTransit (4 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 14:50 Customs declaration completed
2026-03-12 14:50 InTransit Customs declaration completed
2026-03-11 08:16 Shipment Announced
2026-03-11 08:16 InTransit Shipment Announced
2026-03-11 06:54 Shipment Announced
2026-03-11 06:54 InTransit Departed Hub
2026-03-11 06:54 Departed Hub
2026-03-11 06:17 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-10 22:04 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 22:04 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 20:44 DONGGUAN Depart from facility to service provider
2026-03-10 19:18 DONGGUAN Shipment arrived
2026-03-09 10:37 Parcel information received
2026-03-09 10:37 Parcel Data Received
======================================
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