工单 #41035

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创建：2026-03-12T02:11:54Z | 更新：2026-03-14T03:33:38Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#1130
物流单号：IT966312842GB
店铺：Ora-英国
产品：V18吸尘器-英规
金额：195.0 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-12
更新天数：2天
状态摘要
InTransit | days_update=2 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
查看物流详细信息 
Number:  IT966312842GB
Package status:  InTransit (4 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 14:50 Customs declaration completed
2026-03-12 14:50 InTransit Customs declaration completed
2026-03-11 08:16 Shipment Announced
2026-03-11 08:16 InTransit Shipment Announced
2026-03-11 06:54 Shipment Announced
2026-03-11 06:54 InTransit Departed Hub
2026-03-11 06:54 Departed Hub
2026-03-11 06:17 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-10 22:04 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 22:04 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 20:44 DONGGUAN Depart from facility to service provider
2026-03-10 19:18 DONGGUAN Shipment arrived
2026-03-09 10:37 Parcel information received
2026-03-09 10:37 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
嗨

我如何跟踪我的包裹？

你能告诉我它什么时候到吗？

谢谢

Llywarch Davies

从我的 iPhone 发送
对话统计
总消息：4 条 | 客户：2 条 | 客服：2 条 | 下轮次：3
解析时间：2026-03-14T11:05:45.958836

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=2 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-14T03:33:37Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (IT966312842GB). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (IT966312842GB). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-12

    
停更天数：2

    

      查看物流文本
      
Number:  IT966312842GB
Package status:  InTransit (4 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 14:50 Customs declaration completed
2026-03-12 14:50 InTransit Customs declaration completed
2026-03-11 08:16 Shipment Announced
2026-03-11 08:16 InTransit Shipment Announced
2026-03-11 06:54 Shipment Announced
2026-03-11 06:54 InTransit Departed Hub
2026-03-11 06:54 Departed Hub
2026-03-11 06:17 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-10 22:04 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 22:04 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 20:44 DONGGUAN Depart from facility to service provider
2026-03-10 19:18 DONGGUAN Shipment arrived
2026-03-09 10:37 Parcel information received
2026-03-09 10:37 Parcel Data Received
======================================
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