Dear Stephenbliss,
We are currently unable to find the corresponding order in our system. It may be due to a small issue when placing the order or selecting the wrong store by mistake. Could you please confirm the order number or provide a screenshot of the order, or let us know if the payment has been completed? This will allow us to arrange the follow-up process for you as soon as possible. We look forward to your reply and to helping you receive your goods smoothly.
Best regards,
Lin