Dear Jackiegreenwould,
Thank you for your reply and the relevant pictures.
We confirm that we have received the attached pictures you sent. We have currently submitted these photos to our warehouse and logistics teams for verification to confirm the specific situation of the product during the shipping and packaging process.
Once verification is completed (usually taking 1-2 business days), we will immediately provide you with further solutions, including reshipment, refund, or other compensation measures.
Thank you very much for your patience and cooperation.
Best regards,
Lin