工单 #41022

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创建:2026-03-12T02:11:55Z | 更新:2026-03-13T09:54:27Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1211
物流单号:IT966178799GB
店铺:Ver-英国
产品:磨刀石-黑色
金额:89.0 GBP
物流信息
物流状态:NotFound
最新日期:2026-03-12
更新天数:1天
状态摘要
NotFound | days_update=1 | DeliveryReady Unable to access delivery point
查看物流详细信息
Number:  IT966178799GB
Package status:  AvailableForPickup (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-12 20:36 DeliveryReady Unable to access delivery point
2026-03-12 18:50 Out for Delivery
2026-03-12 08:27 Shipment Received in Depot
2026-03-12 08:27 InTransit Shipment Received in Depot
2026-03-11 14:37 Shipment Data Processed
2026-03-11 14:37 InTransit Shipment Data Processed
2026-03-11 00:19 InTransit Shipment Received in Depot
2026-03-11 00:19 Shipment Received in Depot
2026-03-10 01:09 InTransit Custom clearance completed
2026-03-10 01:09 Custom clearance completed
2026-03-09 16:23 Parcel arrives at Airport Parcel Arrival
2026-03-09 16:23 Parcel arrives at Airport, Parcel Arrival
2026-03-09 16:23 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-07 09:48 Parcel is leaving Airport Parcel Leaving Port
2026-03-07 09:48 Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 09:48 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-06 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-06 15:00 Customs declaration completed
2026-03-06 15:00 InTransit Customs declaration completed
2026-03-06 01:24 Shipment Announced
2026-03-06 01:24 InTransit Shipment Announced
2026-03-05 22:56 Departed Hub
2026-03-05 22:56 Shipment Announced
2026-03-05 22:14 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-05 22:14 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-05 10:43 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-03-05 10:43 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-04 22:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-04 19:43 DONGGUAN Depart from facility to service provider
2026-03-04 17:13 DONGGUAN Shipment arrived
2026-03-02 10:59 Parcel information received
2026-03-02 10:59 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,根本无法查看位置或预计到达时间,我开始觉得这可能是一个骗局
对话统计
总消息:5 条 | 客户:2 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-13T16:52:38.194507

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
查询物流方法 (指定承运商Vyang)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:NotFound | days_update=1 | DeliveryReady Unable to access delivery point
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T09:54:24Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (IT966178799GB). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thank you for your patience regarding your order.
You can now track your parcel's progress through the following link: https://www.17track.net/en 
Instructions for tracking: When you enter your tracking number on the website, please make sure to manually select "Vyang" as the carrier to view the latest logistics updates.
Once selected, you will be able to see the full details of your delivery.
If you have any further questions or trouble using the link, please feel free to reach out.
Best regards,

Best regards,
Lin

物流详情

物流状态:NotFound
最新日期:2026-03-12
停更天数:1
查看物流文本
Number:  IT966178799GB
Package status:  AvailableForPickup (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-12 20:36 DeliveryReady Unable to access delivery point
2026-03-12 18:50 Out for Delivery
2026-03-12 08:27 Shipment Received in Depot
2026-03-12 08:27 InTransit Shipment Received in Depot
2026-03-11 14:37 Shipment Data Processed
2026-03-11 14:37 InTransit Shipment Data Processed
2026-03-11 00:19 InTransit Shipment Received in Depot
2026-03-11 00:19 Shipment Received in Depot
2026-03-10 01:09 InTransit Custom clearance completed
2026-03-10 01:09 Custom clearance completed
2026-03-09 16:23 Parcel arrives at Airport Parcel Arrival
2026-03-09 16:23 Parcel arrives at Airport, Parcel Arrival
2026-03-09 16:23 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-07 09:48 Parcel is leaving Airport Parcel Leaving Port
2026-03-07 09:48 Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 09:48 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-06 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-06 15:00 Customs declaration completed
2026-03-06 15:00 InTransit Customs declaration completed
2026-03-06 01:24 Shipment Announced
2026-03-06 01:24 InTransit Shipment Announced
2026-03-05 22:56 Departed Hub
2026-03-05 22:56 Shipment Announced
2026-03-05 22:14 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-05 22:14 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-05 10:43 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-03-05 10:43 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-04 22:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-04 19:43 DONGGUAN Depart from facility to service provider
2026-03-04 17:13 DONGGUAN Shipment arrived
2026-03-02 10:59 Parcel information received
2026-03-02 10:59 Parcel Data Received
======================================
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