工单 #41021

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创建:2026-03-12T02:11:55Z | 更新:2026-03-12T03:47:10Z

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AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#1557
物流单号:JD0002234322333797
店铺:Avi-英国
产品:智能手环-金粉色
金额:89.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-02-28
更新天数:12天
状态摘要
Delivered | days_update=12 | SWINDON SERVICE CENTRE Delivered, Your parcel has been delivered through your letterbox
查看物流详细信息
Number:  JD0002234322333797
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-28 00:35 SWINDON SERVICE CENTRE Delivered, Your parcel has been delivered through your letterbox
2026-02-27 16:51 SWINDON SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 12:59 - 14:59)
2026-02-27 16:51 SWINDON SERVICE CENTRE DeliveryReady, Your parcel is with one of our drivers for delivery (due between 12:59 - 14:59)
2026-02-27 16:51 SWINDON SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-27 07:53 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-27 07:53 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-26 19:01 Custom clearance completed
2026-02-26 03:12 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-26 03:12 Parcel arrives at Airport, Parcel Arrival
2026-02-26 03:12 Parcel arrives at Airport Parcel Arrival
2026-02-24 15:45 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-24 15:45 Parcel is leaving Airport, Parcel Leaving Port
2026-02-24 15:45 Parcel is leaving Airport Parcel Leaving Port
2026-02-23 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-23 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-23 16:59 Customs declaration completed
2026-02-22 23:06 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-22 19:03 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-22 19:03 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-22 15:44 DONGGUAN Depart from facility to service provider
2026-02-21 16:00 DONGGUAN Shipment arrived
2026-02-21 02:05 YODEL We have your parcel. Please check back for updates
2026-02-20 02:46 SWINDON SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-20 02:32 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-19 21:53 Parcel information received
2026-02-19 21:53 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,订单号1557我还没有收到。订单日期是15-02-26。我收到Yodel的消息说我的订单已经送达。我立即给他们发消息说明这里没有收到包裹。送达时我在家。请问我可以退款吗?谢谢。Sheila Johnson

该送达的日期是2月27日。
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-12T10:12:10.612571

类型判断结果

多重操作列表:
告知无法退款 (需退回产品验证)
分类: 其他问题
[已含回复内容]
已签收未收到 (协助开查)
分类: 其他问题
[已含回复内容]
JD0002234322333797 此票已妥投的,签收证明这边反馈申请,如顾客未收到包裹,可让顾客用跟踪号联系当地查询核实下,Yodel 电话:0344 755 0117 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=12 | SWINDON SERVICE CENTRE Delivered, Your parcel has been delivered through your letterbox
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-12T03:47:09Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for contacting us.
We would like to clarify that in order to process a refund, the product must be returned to us for verification. Once we receive the item and confirm its condition, we will proceed with the refund promptly.
Please note:
Do not return the product until we provide you with the official return address.
The refund will be issued after the returned item is inspected and approved.
If you agree to proceed, kindly confirm, and we will share the return instructions immediately.
We appreciate your understanding.
Best regards,

Best regards,
Lin

---

Dear Customer,

We've contacted both the shipping carrier and local post office to investigate your package's status. The inquiry process typically takes 3-5 business days. We'll update you as soon as we receive any information.
Please don't hesitate to reach out if you have any questions in the meantime.

Best regards,
Lin

---

Dear Customer,

Our system shows that order JD0002234322333797 has been successfully delivered, and the proof of delivery has been received.  
If you have not yet received the package, we suggest that you contact your local Yodel with the tracking number at 0344 755 0117 to confirm the specific situation.  
We look forward to you verifying the results as soon as possible, and please let us know if you have any further questions at any time.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-28
停更天数:12
查看物流文本
Number:  JD0002234322333797
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-28 00:35 SWINDON SERVICE CENTRE Delivered, Your parcel has been delivered through your letterbox
2026-02-27 16:51 SWINDON SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 12:59 - 14:59)
2026-02-27 16:51 SWINDON SERVICE CENTRE DeliveryReady, Your parcel is with one of our drivers for delivery (due between 12:59 - 14:59)
2026-02-27 16:51 SWINDON SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-27 07:53 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-27 07:53 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-26 19:01 Custom clearance completed
2026-02-26 03:12 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-26 03:12 Parcel arrives at Airport, Parcel Arrival
2026-02-26 03:12 Parcel arrives at Airport Parcel Arrival
2026-02-24 15:45 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-24 15:45 Parcel is leaving Airport, Parcel Leaving Port
2026-02-24 15:45 Parcel is leaving Airport Parcel Leaving Port
2026-02-23 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-23 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-23 16:59 Customs declaration completed
2026-02-22 23:06 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-22 19:03 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-22 19:03 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-22 15:44 DONGGUAN Depart from facility to service provider
2026-02-21 16:00 DONGGUAN Shipment arrived
2026-02-21 02:05 YODEL We have your parcel. Please check back for updates
2026-02-20 02:46 SWINDON SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-20 02:32 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-19 21:53 Parcel information received
2026-02-19 21:53 Parcel Data Received
======================================
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