工单 #41017

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创建:2026-03-12T02:11:55Z | 更新:2026-03-13T10:10:33Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1924
物流单号:4PX3002529104587CN
店铺:Avi-美国
产品:智能手环-金粉色
金额:109.0 USD
物流信息
物流状态:Delivered
最新日期:2026-03-07
更新天数:5天
状态摘要
Delivered | days_update=5 | US 60609-1626 Parcel has been delivered.(Front door)
查看物流详细信息
Number:  4PX3002529104587CN
Package status:  Delivered (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-07 11:15 US 60609-1626 Parcel has been delivered.(Front door)
2026-03-07 06:43 US 60609-1626 Parcel is out for delivery.
2026-03-06 13:42 US 60131 Parcel received by local Facility.
2026-03-06 13:42 US 60131 Parcel received by in ORD01.
2026-03-05 20:56 In transit, it's progressing through Post network
2026-03-05 20:56 In transit it's progressing through Post network
2026-03-05 16:28 Depart from the destination distribution center.
2026-03-05 16:28 Customs clearance agent received the shipment in destnation country.
2026-03-05 16:17 Clearance processing completed.
2026-03-05 15:37 Customs clearance agent received the shipment in destnation country.
2026-03-05 01:58 Arrival to the destination airport
2026-03-04 23:51 Departure from the original airport
2026-03-04 06:00 Hand over to airline.
2026-03-02 06:50 Nancheng Depart from facility to service provider.
2026-03-02 03:52 Nancheng Shipment arrived at facility and measured.
2026-03-02 03:26 Nancheng Shipment arrived at facility and measured.
2026-03-02 03:26 Nancheng Shipment picked up.
2026-03-01 17:48 DONGGUAN Depart from facility to service provider
2026-03-01 13:26 US 60131 Shipping Order Created.
2026-03-01 10:41 DONGGUAN Shipment arrived
2026-02-27 10:44 Parcel information received
2026-02-27 10:44 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我没有苹果手机。我无法在安卓手机上使用此设备。请发送退货说明。

谢谢。

朱莉娅·道林

从我的银河手机发送
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-13T16:52:39.941684

类型判断结果

多重操作列表:
协商方案 A: 退3%保留 vs 自费退货(扣15%费)
分类: 退货请求
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=5 | US 60609-1626 Parcel has been delivered.(Front door)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T10:10:32Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We sincerely apologize that our products did not meet your expectations.
As we value our customers' shopping experience, we would like to offer you two solutions:
1.A refund of 3% of your order value while keeping the product.
2.Return the item for a refund, with the following conditions: 
?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
?A 15% handling fee will be deducted from the refund
?The return process takes approximately one month
?Return shipping costs are approximately 35 (please check with your local post office for exact rates)
?You must provide tracking information
?Refund will be processed after we receive the item
?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Please let us know your preferred option so we can provide either the refund or return address.
Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-07
停更天数:5
查看物流文本
Number:  4PX3002529104587CN
Package status:  Delivered (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-07 11:15 US 60609-1626 Parcel has been delivered.(Front door)
2026-03-07 06:43 US 60609-1626 Parcel is out for delivery.
2026-03-06 13:42 US 60131 Parcel received by local Facility.
2026-03-06 13:42 US 60131 Parcel received by in ORD01.
2026-03-05 20:56 In transit, it's progressing through Post network
2026-03-05 20:56 In transit it's progressing through Post network
2026-03-05 16:28 Depart from the destination distribution center.
2026-03-05 16:28 Customs clearance agent received the shipment in destnation country.
2026-03-05 16:17 Clearance processing completed.
2026-03-05 15:37 Customs clearance agent received the shipment in destnation country.
2026-03-05 01:58 Arrival to the destination airport
2026-03-04 23:51 Departure from the original airport
2026-03-04 06:00 Hand over to airline.
2026-03-02 06:50 Nancheng Depart from facility to service provider.
2026-03-02 03:52 Nancheng Shipment arrived at facility and measured.
2026-03-02 03:26 Nancheng Shipment arrived at facility and measured.
2026-03-02 03:26 Nancheng Shipment picked up.
2026-03-01 17:48 DONGGUAN Depart from facility to service provider
2026-03-01 13:26 US 60131 Shipping Order Created.
2026-03-01 10:41 DONGGUAN Shipment arrived
2026-02-27 10:44 Parcel information received
2026-02-27 10:44 Parcel information received
======================================
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