工单 #41003

返回工单列表
创建:2026-03-12T02:11:55Z | 更新:2026-03-24T03:57:54Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1126
物流单号:ZC57988640799
店铺:Riv-澳洲
产品:条形音响-黑色
金额:339.0 AUD
物流信息
物流状态:Delivered
最新日期:2026-03-07
更新天数:16天
状态摘要
Delivered | days_update=16 | PAWLEYS ISLAND, SC 29585 Delivered, Front Door/Porch
查看物流详细信息
Number:  ZC57988640799
Package status:  Delivered (12 Days)
Country:  CN -> US
VYANG 维央:
2026-03-07 13:04 PAWLEYS ISLAND, SC 29585 Delivered, Front Door/Porch
2026-03-07 13:04 PAWLEYS ISLAND,SC 29585 Delivered, Front Door/Porch
2026-03-07 08:28 PAWLEYS ISLAND, SC 29585 Out for Delivery
2026-03-07 08:28 PAWLEYS ISLAND,SC 29585 Out for Delivery
2026-03-07 08:17 PAWLEYS ISLAND, SC 29585 Arrived at Post Office
2026-03-07 08:17 PAWLEYS ISLAND,SC 29585 Arrived at Post Office
2026-03-07 08:12 PAWLEYS ISLAND, SC 29585 Arrived at USPS Facility
2026-03-07 08:12 PAWLEYS ISLAND,SC 29585 Arrived at USPS Facility
2026-03-07 04:43 In Transit to Next Facility
2026-03-07 04:43 In Transit to Next Facility
2026-03-07 03:27 COLUMBIA SC PROCESSING CENTER Departed USPS Regional Facility
2026-03-06 23:45 COLUMBIA SC PROCESSING CENTER Arrived at USPS Regional Facility
2026-03-06 23:45 COLUMBIA SC PROCESSING CENTER Arrived at USPS Regional Facility
2026-03-06 00:00 In Transit to Next Facility
2026-03-05 00:00 In Transit to Next Facility Arriving Late
2026-03-04 21:07 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-04 16:07 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-03 12:54 New York NY USA Departed New York station
2026-03-03 12:00 New York NY USA Arrive at New York station
2026-03-03 11:40 New York NY USA Released from customs: customs cleared.
2026-02-28 00:16 New York NY USA Arrived at destination airport
2026-02-27 13:47 HK international airport Next stop New York airport
2026-02-25 16:50 HK international airport Arrived at the International airport
2026-02-25 06:45 SHENZHEN Depart from facility to service provider
2026-02-24 23:58 SHENZHEN Packaged
2026-02-24 00:40 SHENZHEN Shipment arrived
2026-02-23 17:54 DONGGUAN Depart from facility to service provider
2026-02-23 17:09 DONGGUAN Shipment arrived
2026-02-23 16:43 JAMAICA, NY 11434 Shipping Label Created, USPS Awaiting Item
2026-02-23 11:43 JAMAICA NY 11434 Shipping Label Created, USPS Awaiting Item
2026-02-23 11:30 Parcel information received
2026-02-23 11:30 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
我只是想退回这个物品。
对话统计
总消息:9 条 | 客户:5 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-24T10:10:07.030685

类型判断结果

多重操作列表:
很抱歉,您无法提供视频的话,我们无法判断产品是否真的缺陷,就无法安排退货,请您寻找您身边可以帮您录制视频的 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=16 | PAWLEYS ISLAND, SC 29585 Delivered, Front Door/Porch
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T03:57:53Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are sorry, but we have encountered a small issue—without a video, we cannot confirm whether the product is truly defective, and therefore cannot arrange a return for you. To ensure your issue is resolved as quickly as possible, we suggest asking a friend or family member nearby to help record a short video showing the specific situation of the product. As long as you send us the video, we can immediately verify it and start the return process. We look forward to receiving your video and helping you resolve the issue promptly.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-07
停更天数:16
查看物流文本
Number:  ZC57988640799
Package status:  Delivered (12 Days)
Country:  CN -> US
VYANG 维央:
2026-03-07 13:04 PAWLEYS ISLAND, SC 29585 Delivered, Front Door/Porch
2026-03-07 13:04 PAWLEYS ISLAND,SC 29585 Delivered, Front Door/Porch
2026-03-07 08:28 PAWLEYS ISLAND, SC 29585 Out for Delivery
2026-03-07 08:28 PAWLEYS ISLAND,SC 29585 Out for Delivery
2026-03-07 08:17 PAWLEYS ISLAND, SC 29585 Arrived at Post Office
2026-03-07 08:17 PAWLEYS ISLAND,SC 29585 Arrived at Post Office
2026-03-07 08:12 PAWLEYS ISLAND, SC 29585 Arrived at USPS Facility
2026-03-07 08:12 PAWLEYS ISLAND,SC 29585 Arrived at USPS Facility
2026-03-07 04:43 In Transit to Next Facility
2026-03-07 04:43 In Transit to Next Facility
2026-03-07 03:27 COLUMBIA SC PROCESSING CENTER Departed USPS Regional Facility
2026-03-06 23:45 COLUMBIA SC PROCESSING CENTER Arrived at USPS Regional Facility
2026-03-06 23:45 COLUMBIA SC PROCESSING CENTER Arrived at USPS Regional Facility
2026-03-06 00:00 In Transit to Next Facility
2026-03-05 00:00 In Transit to Next Facility Arriving Late
2026-03-04 21:07 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-04 16:07 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-03 12:54 New York NY USA Departed New York station
2026-03-03 12:00 New York NY USA Arrive at New York station
2026-03-03 11:40 New York NY USA Released from customs: customs cleared.
2026-02-28 00:16 New York NY USA Arrived at destination airport
2026-02-27 13:47 HK international airport Next stop New York airport
2026-02-25 16:50 HK international airport Arrived at the International airport
2026-02-25 06:45 SHENZHEN Depart from facility to service provider
2026-02-24 23:58 SHENZHEN Packaged
2026-02-24 00:40 SHENZHEN Shipment arrived
2026-02-23 17:54 DONGGUAN Depart from facility to service provider
2026-02-23 17:09 DONGGUAN Shipment arrived
2026-02-23 16:43 JAMAICA, NY 11434 Shipping Label Created, USPS Awaiting Item
2026-02-23 11:43 JAMAICA NY 11434 Shipping Label Created, USPS Awaiting Item
2026-02-23 11:30 Parcel information received
2026-02-23 11:30 Parcel information received
======================================
Powered by www.17track.net.