工单 #41000

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创建:2026-03-12T02:11:55Z | 更新:2026-03-19T10:59:47Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#6425
物流单号:4PX3002518528691CN
店铺:S-瑞典
产品:蓝牙耳机-白色
金额:1199.0 SEK
物流信息
物流状态:Delivered
最新日期:2026-03-06
更新天数:13天
状态摘要
Delivered | days_update=13 | GÄVLE THE SHIPMENT ITEM HAS BEEN DELIVERED AT THE RECIPIENT'S DOOR.
查看物流详细信息
Number:  4PX3002518528691CN
Package status:  Delivered (11 Days)
Country:  CN -> SE
VYANG 维央:
2026-03-06 10:46 GÄVLE THE SHIPMENT ITEM HAS BEEN DELIVERED AT THE RECIPIENT'S DOOR.
2026-03-06 08:23 GÄVLE THE SHIPMENT ITEM HAS BEEN LOADED.
2026-03-05 05:40 ROSERSBERG BREVTERMINAL ROSERSBERG THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2026-03-03 10:24 MALMÖ BREVTERMINAL MALMÖ THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2026-03-02 13:02 THE SHIPMENT ITEM HAS ARRIVED AT THE COUNTRY OF DESTINATION.
2026-03-01 11:25 Parcel outbound from transit center
2026-02-26 15:49 BE Arrive in transit center
2026-02-26 12:50 Released from customs: customs cleared.
2026-02-26 10:50 Arrival to the destination airport
2026-02-25 22:10 Departure from the original airport
2026-02-25 00:44 Hand over to airline.
2026-02-24 14:38 SHIPPING INFORMATION RECEIVED
2026-02-24 04:18 Nancheng Depart from facility to service provider.
2026-02-24 02:17 Nancheng Shipment arrived at facility and measured.
2026-02-24 02:12 Nancheng Shipment arrived at facility and measured.
2026-02-24 02:12 Nancheng Shipment picked up.
2026-02-23 18:54 DONGGUAN Depart from facility to service provider
2026-02-23 17:42 DONGGUAN Shipment arrived
2026-02-23 11:24 Parcel information received
2026-02-23 11:24 Parcel information received
======================================
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AI历史分析结果

检测语言:sv
最新客户消息翻译
你好!我保留这件商品并获得3%。希望这没问题。  
此致,玛格丽塔
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-19T18:32:41.394638

类型判断结果

多重操作列表:
告知顾客您申请了拒付,款项已经退还给您,如果您想要以3%保留产品,我们可以给您提供一个新的下单链接补齐产品的款项,我们给您优惠3% (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=13 | GÄVLE THE SHIPMENT ITEM HAS BEEN DELIVERED AT THE RECIPIENT'S DOOR.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T10:59:46Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Kära kund,

Vi har sett att du initierat en tvist om avbetalning, och återbetalningen har redan returnerats till ditt konto på samma sätt. Om du fortfarande vill behålla denna vara behöver du bara betala resterande belopp. Om du vill betala det återstående beloppet, vänligen kontakta oss så att vi kan ge dig en länk; vid betalning kan du få 3 % rabatt. Vänligen klicka på länken för att slutföra betalningen. När beloppet har mottagits kommer vi att markera ordern som att den inte skickas. Vi ser fram emot att du bekräftar så snart som möjligt.

Vänliga hälsningar,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-06
停更天数:13
查看物流文本
Number:  4PX3002518528691CN
Package status:  Delivered (11 Days)
Country:  CN -> SE
VYANG 维央:
2026-03-06 10:46 GÄVLE THE SHIPMENT ITEM HAS BEEN DELIVERED AT THE RECIPIENT'S DOOR.
2026-03-06 08:23 GÄVLE THE SHIPMENT ITEM HAS BEEN LOADED.
2026-03-05 05:40 ROSERSBERG BREVTERMINAL ROSERSBERG THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2026-03-03 10:24 MALMÖ BREVTERMINAL MALMÖ THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2026-03-02 13:02 THE SHIPMENT ITEM HAS ARRIVED AT THE COUNTRY OF DESTINATION.
2026-03-01 11:25 Parcel outbound from transit center
2026-02-26 15:49 BE Arrive in transit center
2026-02-26 12:50 Released from customs: customs cleared.
2026-02-26 10:50 Arrival to the destination airport
2026-02-25 22:10 Departure from the original airport
2026-02-25 00:44 Hand over to airline.
2026-02-24 14:38 SHIPPING INFORMATION RECEIVED
2026-02-24 04:18 Nancheng Depart from facility to service provider.
2026-02-24 02:17 Nancheng Shipment arrived at facility and measured.
2026-02-24 02:12 Nancheng Shipment arrived at facility and measured.
2026-02-24 02:12 Nancheng Shipment picked up.
2026-02-23 18:54 DONGGUAN Depart from facility to service provider
2026-02-23 17:42 DONGGUAN Shipment arrived
2026-02-23 11:24 Parcel information received
2026-02-23 11:24 Parcel information received
======================================
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