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Begin forwarded message: From: Bill Maxwell Subject: Re: Problem with Vac Date: 11 March 2026 at 13:33:42 GMT To: Bill Maxwell Hi that you for the response to my problem yesterday.    But UNFORTUNETLY the problem is still there,,,,,,I have purchased a spare battery and there is no problem ???? So perhaps the problem is with the original battery supplied as now that battery will not charge more than 3 lights,,, Could you send a replacement battery ???? Regards William Maxwell

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开始转发的邮件：

发件人：
比尔·马克斯韦尔

主题：
关于Vac的问题回复

日期：
2026年3月11日 13:33:42 GMT

收件人：
比尔·马克斯韦尔

嗨，谢谢你昨天对我问题的回复。但不幸的是，问题仍然存在……我已经购买了备用电池，没有任何问题????所以也许问题出在原配的电池，因为现在那块电池最多只能充三盏灯……你能寄一个替换电池吗？？

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威廉·马克斯韦尔

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Dear Maxwellbill2,

We have noticed that you previously used another email to consult with colleagues, and we are currently unable to see the complete records on our side. To ensure that we can follow up on all the details, please continue to reply using maxwellbill2@mac.com, so that we can fully view and promptly handle your request. We look forward to helping you clarify the matter as soon as possible.

Best regards,
Lin

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