Case #1133

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1098

物流单号：JD0002234122376247

店铺：Riv-英国

产品：条形音响-黑色

金额：159.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-01-12

更新天数：60天

状态摘要

Delivered | days_update=60 | HUYTON HOME DELIVERY Delivered, Your parcel has been delivered through your letterbox

查看物流详细信息

Number:  JD0002234122376247
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-12 21:04 HUYTON HOME DELIVERY Delivered, Your parcel has been delivered through your letterbox
2026-01-12 20:22 HUYTON HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 12:10 - 14:10)
2026-01-12 19:02 HUYTON SERVICE CENTRE We have your parcel. Please check back for updates
2026-01-12 12:24 HUYTON SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-01-12 12:24 HUYTON SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-01-12 00:15 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-10 03:37 InTransit Custom clearance completed
2026-01-10 03:37 Custom clearance completed
2026-01-09 04:06 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-09 04:06 Parcel arrives at Airport Parcel Arrival
2026-01-08 07:07 Parcel is leaving Airport Parcel Leaving Port
2026-01-08 07:07 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-06 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-06 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-05 19:46 InTransit Customs declaration completed
2026-01-05 19:46 Customs declaration completed
2026-01-05 01:57 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-05 01:57 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-04 22:09 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-04 22:09 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-04 17:59 DONGGUAN Depart from facility to service provider
2026-01-04 16:29 DONGGUAN Shipment arrived
2026-01-04 03:48 YODEL We have your parcel. Please check back for updates
2026-01-03 02:56 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-01-02 02:28 YODEL We'll apply your My Account preferences to this parcel delivery
2026-01-02 02:24 HUYTON SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-01-02 01:19 Parcel information received
2026-01-02 01:18 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

协商方案 A: 退3%保留 vs 自费退货(扣15%费)

分类: 退货请求

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=60 | HUYTON HOME DELIVERY Delivered, Your parcel has been delivered through your letterbox

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-13T08:10:27Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We sincerely apologize that our products did not meet your expectations.
As we value our customers' shopping experience, we would like to offer you two solutions:
1.A refund of 3% of your order value while keeping the product.
2.Return the item for a refund, with the following conditions: 
?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
?A 15% handling fee will be deducted from the refund
?The return process takes approximately one month
?Return shipping costs are approximately 35 (please check with your local post office for exact rates)
?You must provide tracking information
?Refund will be processed after we receive the item
?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Please let us know your preferred option so we can provide either the refund or return address.
Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.

Best regards,
Lin

物流详情