工单 #36421

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创建:2026-03-12T05:34:32Z | 更新:2026-03-25T08:07:36Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4456
物流单号:YT2605800702705508
店铺:S-澳洲
产品:黑色GPS手表
金额:279.0 AUD
物流信息
物流状态:Delivered
最新日期:2026-03-04
更新天数:10天
状态摘要
Delivered | days_update=10 | Beresfield (Newcastle) Delivered, Your parcel has been successfully delivered to your address as per the specified delivery instructions.
查看物流详细信息
Number:  YT2605800702705508
Package status:  Delivered (5 Days)
Country:  CN -> AU
VYANG 维央:
2026-03-04 08:08 Beresfield (Newcastle) Delivered, Your parcel has been successfully delivered to your address as per the specified delivery instructions.
2026-03-04 06:37 Beresfield (Newcastle) Onboard for delivery, Your parcel is onboard with your local courier and will be delivered to you within the next 24 hours.
2026-03-03 21:29 Sydney In transit, Your parcel has left our facility and is on its way to the next destination.
2026-03-03 17:15 Sydney Your parcel is in our care, Your parcel has arrived at our Aramex depot.
2026-03-03 14:47 Sydney In transit, Your parcel has left our facility and is on its way to the next destination.
2026-03-03 14:46 Sydney Processed by customs, We have received your parcel and it has been processed successfully by customs.
2026-03-03 14:46 Sydney Picked up from sender, Our courier has picked up your parcel from the sender. You will receive updates as your parcel moves through the delivery network.
2026-03-03 13:43 Delivered to local carrier
2026-03-02 12:59 SYDNEY, NEW SOUTH WALES, AU Clearance processing completed - Import
2026-03-02 11:59 AU International flight has arrived
2026-03-02 11:57 In clearance processing - Import
2026-03-02 00:06 International flight has departed
2026-02-28 23:08 CN Arrived at the origin international airport
2026-02-28 15:09 Mainland China, CN Shipment is in transit to next facility
2026-02-28 10:33 Mainland China, CN Arrived at sort facility
2026-02-28 07:38 Mainland China, CN Departed from sort facility
2026-02-28 03:17 Mainland China, CN Departed from sort facility
2026-02-27 21:49 Mainland China, CN Arrived at origin facility
2026-02-27 20:31 DONGGUAN Depart from facility to service provider
2026-02-27 19:34 DONGGUAN Shipment arrived
2026-02-27 11:02 Shipment information received
2026-02-27 11:02 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,林,

我已经设置了一个新的电子邮件账户并配置了手表。使用应用程序并参考用户手册让我确认这是一块质量不达标的手表,绝对不值得我花费的 279 澳元。你们的广告相当具有误导性。

因此,我希望退回手表并获取退款。

此致

敬礼

马丁·沃茨

电话: (61)414966751
对话统计
总消息:12 条 | 客户:6 条 | 客服:6 条 | 下轮次:7
解析时间:2026-03-25T15:11:32.186751

类型判断结果

多重操作列表:
协商方案 A: 退3%保留 vs 自费退货(扣15%费)
分类: 退货请求
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=10 | Beresfield (Newcastle) Delivered, Your parcel has been successfully delivered to your address as per the specified delivery instructions.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T08:07:35Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We sincerely apologize that our products did not meet your expectations.
As we value our customers' shopping experience, we would like to offer you two solutions:
1.A refund of 3% of your order value while keeping the product.
2.Return the item for a refund, with the following conditions: 
?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
?A 15% handling fee will be deducted from the refund
?The return process takes approximately one month
?Return shipping costs are approximately 35 (please check with your local post office for exact rates)
?You must provide tracking information
?Refund will be processed after we receive the item
?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Please let us know your preferred option so we can provide either the refund or return address.
Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-04
停更天数:10
查看物流文本
Number:  YT2605800702705508
Package status:  Delivered (5 Days)
Country:  CN -> AU
VYANG 维央:
2026-03-04 08:08 Beresfield (Newcastle) Delivered, Your parcel has been successfully delivered to your address as per the specified delivery instructions.
2026-03-04 06:37 Beresfield (Newcastle) Onboard for delivery, Your parcel is onboard with your local courier and will be delivered to you within the next 24 hours.
2026-03-03 21:29 Sydney In transit, Your parcel has left our facility and is on its way to the next destination.
2026-03-03 17:15 Sydney Your parcel is in our care, Your parcel has arrived at our Aramex depot.
2026-03-03 14:47 Sydney In transit, Your parcel has left our facility and is on its way to the next destination.
2026-03-03 14:46 Sydney Processed by customs, We have received your parcel and it has been processed successfully by customs.
2026-03-03 14:46 Sydney Picked up from sender, Our courier has picked up your parcel from the sender. You will receive updates as your parcel moves through the delivery network.
2026-03-03 13:43 Delivered to local carrier
2026-03-02 12:59 SYDNEY, NEW SOUTH WALES, AU Clearance processing completed - Import
2026-03-02 11:59 AU International flight has arrived
2026-03-02 11:57 In clearance processing - Import
2026-03-02 00:06 International flight has departed
2026-02-28 23:08 CN Arrived at the origin international airport
2026-02-28 15:09 Mainland China, CN Shipment is in transit to next facility
2026-02-28 10:33 Mainland China, CN Arrived at sort facility
2026-02-28 07:38 Mainland China, CN Departed from sort facility
2026-02-28 03:17 Mainland China, CN Departed from sort facility
2026-02-27 21:49 Mainland China, CN Arrived at origin facility
2026-02-27 20:31 DONGGUAN Depart from facility to service provider
2026-02-27 19:34 DONGGUAN Shipment arrived
2026-02-27 11:02 Shipment information received
2026-02-27 11:02 Parcel information received
======================================
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