工单 #41444

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创建:2026-03-12T10:23:44Z | 更新:2026-03-13T10:04:49Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#2217
物流单号:WNBAA0414721269YQ
店铺:Ele-德国
产品:黑色面罩
金额:189.0 EUR
物流信息
物流状态:Delivered
最新日期:2025-12-24
更新天数:78天
状态摘要
Delivered | days_update=78 | Shipment delivered: with signature
查看物流详细信息
Number:  WNBAA0414721269YQ
Package status:  Delivered (9 Days)
Country:  CN -> DE
Wanb Express:
2025-12-24 18:37 Shipment delivered: with signature
2025-12-24 14:50 Out for delivery
2025-12-24 14:20 Received at local depot
2025-12-24 13:03 Departed from depot
2025-12-24 12:21 Shipment received
2025-12-24 12:20 Shipment processed
2025-12-24 12:20 Processed at hub
2025-12-23 23:31 Processed at hub
2025-12-23 23:31 Shipment processed
2025-12-22 05:46 Custom clearance completed
2025-12-21 19:49 Parcel arrives at Airport, Parcel Arrival
2025-12-21 02:41 Parcel is leaving Airport, Parcel Leaving Port
2025-12-19 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-17 16:59 Customs declaration completed
2025-12-16 21:06 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-16 01:15 A-Scan: shipment in international transit
2025-12-16 00:22 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-16 00:22 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-15 10:47 Parcel Data Received
======================================
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AI历史分析结果

检测语言:de
最新客户消息翻译
你好,

我不会自费把有缺陷的产品寄回中国。要么你们给我寄一个标签,要么这个有缺陷的产品就留在我这里。
对话统计
总消息:6 条 | 客户:4 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-13T16:52:44.077501

类型判断结果

多重操作列表:
致歉,需要您自费寄回包裹我们无法避免 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=78 | Shipment delivered: with signature
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T10:04:45Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Sehr geehrter Kunde,

es tut uns sehr leid, dass Sie die Versandkosten für diese Rücksendung selbst tragen müssen. Dies ist leider eine Situation, die wir nicht vermeiden können. 
Bitte senden Sie das Paket an die von uns angegebene Rücksendeadresse zurück und zahlen Sie die Versandkosten selbst. 
Wir hoffen auf Ihre Kooperation und freuen uns darauf, Ihr Problem so schnell wie möglich zu lösen.

Mit freundlichen Grüßen,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-24
停更天数:78
查看物流文本
Number:  WNBAA0414721269YQ
Package status:  Delivered (9 Days)
Country:  CN -> DE
Wanb Express:
2025-12-24 18:37 Shipment delivered: with signature
2025-12-24 14:50 Out for delivery
2025-12-24 14:20 Received at local depot
2025-12-24 13:03 Departed from depot
2025-12-24 12:21 Shipment received
2025-12-24 12:20 Shipment processed
2025-12-24 12:20 Processed at hub
2025-12-23 23:31 Processed at hub
2025-12-23 23:31 Shipment processed
2025-12-22 05:46 Custom clearance completed
2025-12-21 19:49 Parcel arrives at Airport, Parcel Arrival
2025-12-21 02:41 Parcel is leaving Airport, Parcel Leaving Port
2025-12-19 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-17 16:59 Customs declaration completed
2025-12-16 21:06 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-16 01:15 A-Scan: shipment in international transit
2025-12-16 00:22 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-16 00:22 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-15 10:47 Parcel Data Received
======================================
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