工单 #41703

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创建:2026-03-13T03:21:12Z | 更新:2026-03-13T03:43:09Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2427
物流单号:WNBAA0438009563YQ
店铺:Ele-德国
产品:黑色面罩
金额:209.0 EUR
物流信息
物流状态:Delivered
最新日期:2026-02-26
更新天数:15天
状态摘要
Delivered | days_update=15 | Shipment delivered: with signature
查看物流详细信息
Number:  WNBAA0438009563YQ
Package status:  Delivered (6 Days)
Country:  CN -> DE
Wanb Express:
2026-02-26 19:01 Shipment delivered: with signature
2026-02-26 15:20 Out for delivery
2026-02-26 15:16 Shipment received
2026-02-26 15:16 Processed at hub
2026-02-26 15:16 Shipment processed
2026-02-26 08:24 Shipment received
2026-02-26 08:24 Shipment processed
2026-02-26 08:24 Processed at hub
2026-02-25 22:29 Shipment processed
2026-02-25 22:29 Processed at hub
2026-02-24 12:32 Custom clearance completed
2026-02-24 02:50 Parcel arrives at Airport, Parcel Arrival
2026-02-23 07:10 Parcel is leaving Airport, Parcel Leaving Port
2026-02-22 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-22 13:00 Customs declaration completed
2026-02-21 03:54 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-20 21:15 A-Scan: shipment in international transit
2026-02-20 20:49 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-20 20:49 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-19 21:39 Parcel Data Received
======================================
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AI历史分析结果

检测语言:de
最新客户消息翻译
尊敬的先生或女士,
关于上述订单编号2427,我想请您将发票寄给我。
问候,
罗马娜·瓦尔查克-明科
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-13T11:21:20.105611

类型判断结果

多重操作列表:
告知顾客我们不提供纸质和电子发票 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=15 | Shipment delivered: with signature
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T03:43:08Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Sehr geehrter Kunde,

es tut uns leid, dass ein kleines Problem aufgetreten ist – wir bieten derzeit keine Möglichkeit zur Ausstellung von Papier- oder elektronischen Rechnungen an.  
Wenn Sie eine Bestelldetailübersicht benötigen, erstellt das System automatisch eine vollständige Bestellseite, die Sie direkt in Ihrem Konto herunterladen oder als Screenshot speichern können.  
Wir hoffen, dass diese Informationen Ihnen helfen. Bei weiteren Anliegen lassen Sie es uns bitte jederzeit wissen.

Mit freundlichen Grüßen,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-26
停更天数:15
查看物流文本
Number:  WNBAA0438009563YQ
Package status:  Delivered (6 Days)
Country:  CN -> DE
Wanb Express:
2026-02-26 19:01 Shipment delivered: with signature
2026-02-26 15:20 Out for delivery
2026-02-26 15:16 Shipment received
2026-02-26 15:16 Processed at hub
2026-02-26 15:16 Shipment processed
2026-02-26 08:24 Shipment received
2026-02-26 08:24 Shipment processed
2026-02-26 08:24 Processed at hub
2026-02-25 22:29 Shipment processed
2026-02-25 22:29 Processed at hub
2026-02-24 12:32 Custom clearance completed
2026-02-24 02:50 Parcel arrives at Airport, Parcel Arrival
2026-02-23 07:10 Parcel is leaving Airport, Parcel Leaving Port
2026-02-22 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-22 13:00 Customs declaration completed
2026-02-21 03:54 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-20 21:15 A-Scan: shipment in international transit
2026-02-20 20:49 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-20 20:49 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-19 21:39 Parcel Data Received
======================================
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