工单 #41702

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创建:2026-03-13T03:21:12Z | 更新:2026-03-17T09:19:45Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#6728
物流单号:4PX3002439972870CN
店铺:S-美国
产品:黑色GPS手表
金额:189.0 USD
物流信息
物流状态:Delivered
最新日期:2026-01-24
更新天数:52天
状态摘要
Delivered | days_update=52 | Naugatuck Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
查看物流详细信息
Number:  4PX3002439972870CN
Package status:  Delivered (6 Days)
Country:  CN -> US
VYANG 维央:
2026-01-24 14:39 Naugatuck Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-01-24 05:54 Naugatuck Out for Delivery
2026-01-24 05:49 Milford Departed GOFO Delivery Station
2026-01-23 12:06 Milford Arrived at GOFO Delivery Station
2026-01-23 10:45 Carteret Departed GOFO Regional Hub
2026-01-23 06:15 Carteret Arrived at GOFO Regional Hub
2026-01-21 14:52 In transit it's progressing through Post network
2026-01-21 08:15 Customs clearance agent received the shipment in destnation country.
2026-01-20 18:09 Arrival to the destination airport
2026-01-20 14:04 Departure from the original airport
2026-01-20 00:29 Hand over to airline.
2026-01-19 06:48 Nancheng Depart from facility to service provider.
2026-01-19 01:51 Nancheng Shipment arrived at facility and measured.
2026-01-19 01:48 Nancheng Shipment arrived at facility and measured.
2026-01-19 01:48 Nancheng Shipment picked up.
2026-01-18 17:45 DONGGUAN Depart from facility to service provider
2026-01-18 16:43 DONGGUAN Shipment arrived
2026-01-18 12:28 Parcel information received
2026-01-18 12:28 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
您需要提供一个预付邮寄标签。像亚马逊这样的公司会全额退款并提供免费退货服务。所以这是可行的。

我理解您可能不想寄给我预付单,但您虚假宣传了您产品的可用性。因此,本质上这笔退货费用应由您承担。

我会等待预付退货单。祝好,Deb

发自我的 iPhone
对话统计
总消息:7 条 | 客户:4 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-17T16:05:44.737833

类型判断结果

多重操作列表:
告知顾客我们无法提供预付退货标签,或安排快递上门取件服务,因为您申请拒付,款项已经退回给您,请您自行寄回产品 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=52 | Naugatuck Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T09:19:44Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your reply.

Regarding the return, we need to explain that since you have initiated a chargeback request and the payment has already been refunded to you, the transaction is now complete. We are currently unable to process any prepaid return labels or arrange for pickup service.

In this situation, we request that you return the product. Please contact your local logistics provider to arrange for its return. After returning the product, please be sure to provide us with a valid tracking number so that we can complete the verification and filing process.

Thank you for your cooperation and understanding.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-24
停更天数:52
查看物流文本
Number:  4PX3002439972870CN
Package status:  Delivered (6 Days)
Country:  CN -> US
VYANG 维央:
2026-01-24 14:39 Naugatuck Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-01-24 05:54 Naugatuck Out for Delivery
2026-01-24 05:49 Milford Departed GOFO Delivery Station
2026-01-23 12:06 Milford Arrived at GOFO Delivery Station
2026-01-23 10:45 Carteret Departed GOFO Regional Hub
2026-01-23 06:15 Carteret Arrived at GOFO Regional Hub
2026-01-21 14:52 In transit it's progressing through Post network
2026-01-21 08:15 Customs clearance agent received the shipment in destnation country.
2026-01-20 18:09 Arrival to the destination airport
2026-01-20 14:04 Departure from the original airport
2026-01-20 00:29 Hand over to airline.
2026-01-19 06:48 Nancheng Depart from facility to service provider.
2026-01-19 01:51 Nancheng Shipment arrived at facility and measured.
2026-01-19 01:48 Nancheng Shipment arrived at facility and measured.
2026-01-19 01:48 Nancheng Shipment picked up.
2026-01-18 17:45 DONGGUAN Depart from facility to service provider
2026-01-18 16:43 DONGGUAN Shipment arrived
2026-01-18 12:28 Parcel information received
2026-01-18 12:28 Parcel information received
======================================
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