Case #1151

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2161

物流单号：JVGL06280721000978164488

店铺：MC-荷兰

产品：M8翻译耳机-黑色

金额：109.0 EUR

物流信息

物流状态：Delivered

最新日期：2026-03-02

更新天数：11天

状态摘要

Delivered | days_update=11 | Delivered Delivered

查看物流详细信息

Number:  JVGL06280721000978164488
Package status:  Delivered (10 Days)
Country:  CN -> NL
VYANG 维央:
2026-03-02 21:01 Delivered Delivered
2026-03-02 17:37 Out for delivery with the courier
2026-03-02 17:37 DeliveryReady Out for delivery with the courier
2026-03-02 13:58 Arrived in your region
2026-02-28 14:28 Arrived in your region
2026-02-28 14:28 DeliveryReady Arrived in your region
2026-02-27 22:47 Delivery postponed delivery date changed
2026-02-27 22:47 DeliveryReady Delivery postponed, delivery date changed
2026-02-27 22:44 Processed at the sorting center
2026-02-26 22:08 Custom clearance completed
2026-02-26 14:18 Parcel arrives at Airport Parcel Arrival
2026-02-26 14:18 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-25 08:54 Parcel is leaving Airport Parcel Leaving Port
2026-02-25 08:54 Parcel is leaving Airport, Parcel Leaving Port
2026-02-25 08:54 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-24 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-24 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-24 15:00 Customs declaration completed
2026-02-24 15:00 InTransit Customs declaration completed
2026-02-24 07:13 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-24 07:13 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-23 23:33 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-23 23:33 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-23 14:50 DONGGUAN Depart from facility to service provider
2026-02-23 11:54 DONGGUAN Shipment arrived
2026-02-20 23:09 Shipment not yet received or processed
2026-02-20 23:09 Shipment not yet received or processed
2026-02-20 23:09 Parcel Data Received
2026-02-20 23:09 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客我们不提供纸质和电子发票 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=11 | Delivered Delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-13T03:43:15Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Currently, we do not provide paper or electronic invoices. We sincerely apologize for any inconvenience this may cause. If you need other forms of purchase proof or have any other questions, please let us know at any time, and we will do our best to help you. We look forward to your response and wish you a pleasant shopping experience.

Best regards,
Lin

物流详情