工单 #41691

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创建:2026-03-13T03:21:12Z | 更新:2026-03-25T09:00:48Z

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订单字段

姓名:晓琳
订单号:#3678
物流单号:JD0002234322449074
店铺:M-英国
产品:除湿机-英规
金额:169.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-03-12
更新天数:13天
状态摘要
Delivered | days_update=13 | 7078 Delivered, Your parcel has been collected
查看物流详细信息
Number:  JD0002234322449074
Package status:  Delivered (13 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-12 18:37 7078 Delivered, Your parcel has been collected
2026-03-10 20:35 PRESTON SERVICE CENTRE (YODEL) Your parcel is ready to collect
2026-03-10 20:35 PRESTON SERVICE CENTRE (YODEL) DeliveryReady, Your parcel is ready to collect
2026-03-10 20:35 PRESTON SERVICE CENTRE (YODEL) Your parcel is ready to collect
2026-03-10 12:43 PRESTON SERVICE CENTRE (YODEL) Your parcel is with one of our drivers for delivery
2026-03-10 12:43 PRESTON SERVICE CENTRE (YODEL) We have your parcel. Please check back for updates
2026-03-10 01:29 PRESTON SERVICE CENTRE (YODEL) There has been a delay please contact your retailer for more information
2026-03-10 01:29 PRESTON SERVICE CENTRE (YODEL) InTransit, There has been a delay please contact your retailer for more information
2026-03-07 10:24 PRESTON SERVICE CENTRE (YODEL) InTransit, Your parcel has arrived at your delivery depot
2026-03-07 10:24 PRESTON SERVICE CENTRE (YODEL) Your parcel has arrived at your delivery depot
2026-03-06 23:04 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-06 23:04 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-06 02:08 Custom clearance completed
2026-03-06 02:08 InTransit Custom clearance completed
2026-03-05 18:44 PRESTON SERVICE CENTRE (YODEL) InTransit, Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-03-05 18:44 PRESTON SERVICE CENTRE (YODEL) Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-03-05 02:29 Parcel arrives at Airport, Parcel Arrival
2026-03-05 02:29 Parcel arrives at Airport Parcel Arrival
2026-03-05 02:29 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-04 08:15 Parcel is leaving Airport Parcel Leaving Port
2026-03-04 08:15 Parcel is leaving Airport, Parcel Leaving Port
2026-03-04 08:15 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-03 13:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-02 10:00 Customs declaration completed
2026-03-02 10:00 InTransit Customs declaration completed
2026-03-01 02:55 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-01 02:06 YODEL We have your parcel. Please check back for updates
2026-02-28 20:00 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-28 20:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 15:23 DONGGUAN Depart from facility to service provider
2026-02-28 02:37 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-28 02:33 PRESTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-27 18:53 DONGGUAN Shipment arrived
2026-02-27 11:32 Parcel Data Received
2026-02-27 11:03 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你的条款很陈旧,在英国是违法的。你们就是这样对待你们的老年公民吗?在所有费用之后,我将只剩下很少的钱。我将加入一个抵制从中国购买产品的活动,这很可惜,因为我和一位中国朋友共进午餐,他正在努力促进我们两国的贸易,而像你这样的人是实现这一目标的最大障碍。我们对所受到的待遇真的非常不满,并且已经有计划向更多人警告与您交易的情况。

来自我的iPhone
对话统计
总消息:25 条 | 客户:14 条 | 客服:11 条 | 下轮次:12
解析时间:2026-03-25T16:42:35.991292

类型判断结果

多重操作列表:
协商20%保留产品 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=13 | 7078 Delivered, Your parcel has been collected
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T09:00:47Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 20% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-12
停更天数:13
查看物流文本
Number:  JD0002234322449074
Package status:  Delivered (13 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-12 18:37 7078 Delivered, Your parcel has been collected
2026-03-10 20:35 PRESTON SERVICE CENTRE (YODEL) Your parcel is ready to collect
2026-03-10 20:35 PRESTON SERVICE CENTRE (YODEL) DeliveryReady, Your parcel is ready to collect
2026-03-10 20:35 PRESTON SERVICE CENTRE (YODEL) Your parcel is ready to collect
2026-03-10 12:43 PRESTON SERVICE CENTRE (YODEL) Your parcel is with one of our drivers for delivery
2026-03-10 12:43 PRESTON SERVICE CENTRE (YODEL) We have your parcel. Please check back for updates
2026-03-10 01:29 PRESTON SERVICE CENTRE (YODEL) There has been a delay please contact your retailer for more information
2026-03-10 01:29 PRESTON SERVICE CENTRE (YODEL) InTransit, There has been a delay please contact your retailer for more information
2026-03-07 10:24 PRESTON SERVICE CENTRE (YODEL) InTransit, Your parcel has arrived at your delivery depot
2026-03-07 10:24 PRESTON SERVICE CENTRE (YODEL) Your parcel has arrived at your delivery depot
2026-03-06 23:04 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-06 23:04 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-06 02:08 Custom clearance completed
2026-03-06 02:08 InTransit Custom clearance completed
2026-03-05 18:44 PRESTON SERVICE CENTRE (YODEL) InTransit, Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-03-05 18:44 PRESTON SERVICE CENTRE (YODEL) Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-03-05 02:29 Parcel arrives at Airport, Parcel Arrival
2026-03-05 02:29 Parcel arrives at Airport Parcel Arrival
2026-03-05 02:29 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-04 08:15 Parcel is leaving Airport Parcel Leaving Port
2026-03-04 08:15 Parcel is leaving Airport, Parcel Leaving Port
2026-03-04 08:15 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-03 13:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-02 10:00 Customs declaration completed
2026-03-02 10:00 InTransit Customs declaration completed
2026-03-01 02:55 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-01 02:06 YODEL We have your parcel. Please check back for updates
2026-02-28 20:00 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-28 20:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 15:23 DONGGUAN Depart from facility to service provider
2026-02-28 02:37 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-28 02:33 PRESTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-27 18:53 DONGGUAN Shipment arrived
2026-02-27 11:32 Parcel Data Received
2026-02-27 11:03 Parcel information received
======================================
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