Case #1159

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2382

物流单号：RELR4FHYNM21

店铺：SM-英国

产品：平板电脑-黑色

金额：179.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-13

更新天数：5天

状态摘要

Delivered | days_update=5 | Delivered Delivered

查看物流详细信息

Number:  RELR4FHYNM21
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-13 20:41 Delivered Delivered
2026-03-13 20:41 Delivered
2026-03-13 18:39 Out for delivery with our courier
2026-03-13 10:53 Scheduled for delivery
2026-03-13 10:53 DeliveryReady Scheduled for delivery
2026-03-13 05:18 InTransit Order received from the sender
2026-03-13 05:18 Order received from the sender
2026-03-13 00:10 Order received from the sender
2026-03-11 18:38 InTransit Custom clearance completed
2026-03-11 18:38 Custom clearance completed
2026-03-11 04:04 Parcel arrives at Airport Parcel Arrival
2026-03-11 04:04 Parcel arrives at Airport, Parcel Arrival
2026-03-11 04:04 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-08 12:45 Parcel is leaving Airport Parcel Leaving Port
2026-03-08 12:45 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-08 12:45 Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-07 12:10 Customs declaration completed
2026-03-07 12:10 InTransit Customs declaration completed
2026-03-07 01:25 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-07 01:25 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-06 21:05 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-06 21:05 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-06 15:53 DONGGUAN Depart from facility to service provider
2026-03-06 14:45 DONGGUAN Shipment arrived
2026-03-04 11:05 Order details received
2026-03-04 11:05 Parcel information received
2026-03-04 11:05 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

协商30%保留产品 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=5 | Delivered Delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-18T10:47:51Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 10% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情