工单 #41683

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创建：2026-03-13T03:21:13Z | 更新：2026-03-13T03:44:37Z

输入

工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#2335
物流单号：4PX3002547101360CN
店铺：W-西班牙
产品：望远镜-绿色
金额：139.0 EUR
物流信息
物流状态：InTransit
最新日期：2026-03-12
更新天数：1天
状态摘要
InTransit | days_update=1 | Released from customs: customs cleared.
查看物流详细信息 
Number:  4PX3002547101360CN
Package status:  InTransit (6 Days)
Country:  CN -> ES
VYANG 维央:
2026-03-12 22:17 Released from customs: customs cleared.
2026-03-12 20:17 Arrival to the destination airport
2026-03-10 04:32 Departure from the original airport
2026-03-09 18:57 Hand over to airline.
2026-03-08 03:50 Nancheng Depart from facility to service provider.
2026-03-08 00:52 Nancheng Shipment arrived at facility and measured.
2026-03-08 00:48 Nancheng Shipment arrived at facility and measured.
2026-03-08 00:48 Nancheng Shipment picked up.
2026-03-07 21:01 DONGGUAN Depart from facility to service provider
2026-03-07 15:46 DONGGUAN Shipment arrived
2026-03-06 10:43 Parcel information received
2026-03-06 10:43 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
来自客户的消息

您好
支持团队，

您的商店
Warmax
收到来自客户的消息

电子邮件：josesoler732@gmail.com

消息：您好，我在3月3日订购了一副望远镜（双筒望远镜），显示它已从中国机场发出，这是我收到的最新信息。我想知道它什么时候到达，以及你们的发货通常需要多长时间。

姓名：Jose Soler

电话号码：620414212

2026-03-13 00:09:13
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-13T11:21:28.713808

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=1 | Released from customs: customs cleared.
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-13T03:44:36Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (4PX3002547101360CN). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (4PX3002547101360CN). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-12

    
停更天数：1

    

      查看物流文本
      
Number:  4PX3002547101360CN
Package status:  InTransit (6 Days)
Country:  CN -> ES
VYANG 维央:
2026-03-12 22:17 Released from customs: customs cleared.
2026-03-12 20:17 Arrival to the destination airport
2026-03-10 04:32 Departure from the original airport
2026-03-09 18:57 Hand over to airline.
2026-03-08 03:50 Nancheng Depart from facility to service provider.
2026-03-08 00:52 Nancheng Shipment arrived at facility and measured.
2026-03-08 00:48 Nancheng Shipment arrived at facility and measured.
2026-03-08 00:48 Nancheng Shipment picked up.
2026-03-07 21:01 DONGGUAN Depart from facility to service provider
2026-03-07 15:46 DONGGUAN Shipment arrived
2026-03-06 10:43 Parcel information received
2026-03-06 10:43 Parcel information received
======================================
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