工单 #41677

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创建:2026-03-13T03:21:14Z | 更新:2026-03-13T03:44:41Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1211
物流单号:4PX3002404580796CN
店铺:Avi-美国
产品:擦窗机器人-美规
金额:269.0 USD
物流信息
物流状态:Delivered
最新日期:2026-01-10
更新天数:62天
状态摘要
Delivered | days_update=62 | Riverside, CA 92506 Delivered. Position: Front door
查看物流详细信息
Number:  4PX3002404580796CN
Package status:  Delivered (4 Days)
Country:  CN -> US
VYANG 维央:
2026-01-10 11:09 Riverside, CA 92506 Delivered. Position: Front door
2026-01-10 06:12 Riverside, CA 92506 Out for Delivery
2026-01-09 23:46 Torrance, CA 90501 Processing at Designated Facility
2026-01-09 20:19 In transit it's progressing through Post network
2026-01-09 10:56 Customs clearance agent received the shipment in destnation country.
2026-01-08 22:42 Departure from the original airport
2026-01-08 18:50 Arrival to the destination airport
2026-01-08 10:12 Hand over to airline.
2026-01-07 07:21 Nancheng Depart from facility to service provider.
2026-01-07 03:28 Nancheng Shipment arrived at facility and measured.
2026-01-07 03:25 Nancheng Shipment picked up.
2026-01-07 03:25 Nancheng Shipment arrived at facility and measured.
2026-01-06 20:46 DONGGUAN Depart from facility to service provider
2026-01-06 11:25 Torrance, CA 90501 Shipping Label Created
2026-01-06 11:09 DONGGUAN Shipment arrived
2026-01-03 18:12 Parcel information received
2026-01-03 16:28 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我曾多次通知您,订单1211发货的产品无法正常使用,我希望退货。我还表示我了解退货政策和运输责任,并将遵守它们。在收到退货地址后,我将通知我的信用卡公司我与Avinora争议的解决情况,并指示他们进行付款。感谢您对这一请求的关注。

吉姆
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-13T11:21:30.438246

类型判断结果

多重操作列表:
拒付去信提供退货地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=62 | Riverside, CA 92506 Delivered. Position: Front door
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T03:44:38Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-10
停更天数:62
查看物流文本
Number:  4PX3002404580796CN
Package status:  Delivered (4 Days)
Country:  CN -> US
VYANG 维央:
2026-01-10 11:09 Riverside, CA 92506 Delivered. Position: Front door
2026-01-10 06:12 Riverside, CA 92506 Out for Delivery
2026-01-09 23:46 Torrance, CA 90501 Processing at Designated Facility
2026-01-09 20:19 In transit it's progressing through Post network
2026-01-09 10:56 Customs clearance agent received the shipment in destnation country.
2026-01-08 22:42 Departure from the original airport
2026-01-08 18:50 Arrival to the destination airport
2026-01-08 10:12 Hand over to airline.
2026-01-07 07:21 Nancheng Depart from facility to service provider.
2026-01-07 03:28 Nancheng Shipment arrived at facility and measured.
2026-01-07 03:25 Nancheng Shipment picked up.
2026-01-07 03:25 Nancheng Shipment arrived at facility and measured.
2026-01-06 20:46 DONGGUAN Depart from facility to service provider
2026-01-06 11:25 Torrance, CA 90501 Shipping Label Created
2026-01-06 11:09 DONGGUAN Shipment arrived
2026-01-03 18:12 Parcel information received
2026-01-03 16:28 Parcel information received
======================================
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