工单 #41675

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创建:2026-03-13T03:21:14Z | 更新:2026-03-13T08:24:37Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3358
物流单号:UL002384802YP
店铺:S-瑞士
产品:骨传导耳机-红色
金额:139.0 CHF
物流信息
物流状态:InfoReceived
最新日期:2026-03-13
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  UL002384802YP
Package status:  InfoReceived (0 Days)
Country:  CN -> CH
VYANG 维央:
2026-03-13 10:31 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好!

今天我在你们网站订购了耳机,但后来才发现它们需要一个特殊的充电线。

我已经单独订购了充电线。如果可能的话,为了节省能源,请一起发送。

谢谢!

阿琳·赛杜(Arlene Seydoux)

Im Weinberg 30

8910 Affoltern am Albis

瑞士

0797131151

arlene@seydoux.net
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-13T11:23:11.904620

类型判断结果

多重操作列表:
告知顾客您的耳机和充电线是一起发货的 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T08:24:36Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The headphones and charging cable have been packed together and we are expediting the shipment for you. They are expected to arrive within 5-10 business days. Please keep your delivery address and phone number accessible to ensure smooth delivery by the courier. We hope you are satisfied with your purchase upon receipt, and wish you lots of fun.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-13
停更天数:
查看物流文本
Number:  UL002384802YP
Package status:  InfoReceived (0 Days)
Country:  CN -> CH
VYANG 维央:
2026-03-13 10:31 Parcel information received
======================================
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