工单 #41666

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创建:2026-03-13T03:21:14Z | 更新:2026-03-14T04:05:45Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1451
物流单号:4PX3002431211489CN
店铺:Nex-美国
产品:银色11号戒指
金额:149.0 USD
物流信息
物流状态:Delivered
最新日期:2026-01-22
更新天数:51天
状态摘要
Delivered | days_update=51 | Seal Beach, CA 90740 Delivered. Position: Front door
查看物流详细信息
Number:  4PX3002431211489CN
Package status:  Delivered (8 Days)
Country:  CN -> US
VYANG 维央:
2026-01-22 19:52 Seal Beach, CA 90740 Delivered. Position: Front door
2026-01-22 08:26 Seal Beach, CA 90740 Out for Delivery
2026-01-21 18:40 Torrance, CA 90501 Processing at Designated Facility
2026-01-21 00:53 In transit it's progressing through Post network
2026-01-19 10:18 Customs clearance agent received the shipment in destnation country.
2026-01-18 15:29 Arrival to the destination airport
2026-01-18 10:16 Departure from the original airport
2026-01-18 00:57 Hand over to airline.
2026-01-16 07:22 Nancheng Depart from facility to service provider.
2026-01-16 05:44 Nancheng Shipment arrived at facility and measured.
2026-01-16 05:34 Nancheng Shipment arrived at facility and measured.
2026-01-16 05:34 Nancheng Shipment picked up.
2026-01-15 20:47 DONGGUAN Depart from facility to service provider
2026-01-15 17:04 DONGGUAN Shipment arrived
2026-01-15 13:34 Torrance, CA 90501 Shipping Label Created
2026-01-14 10:55 Parcel information received
2026-01-14 10:55 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
正如我之前提到的,我没有收到你寄的包裹,我也不会为我从未收到的东西付款。

我已经给你发了很多次邮件,告诉你我从未收到它。

你一直说它在途中!

来自我的 iPhone
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-14T11:05:55.569833

类型判断结果

多重操作列表:
已签收未收到 (协助开查)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=51 | Seal Beach, CA 90740 Delivered. Position: Front door
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-14T04:05:44Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We've contacted both the shipping carrier and local post office to investigate your package's status. The inquiry process typically takes 3-5 business days. We'll update you as soon as we receive any information.
Please don't hesitate to reach out if you have any questions in the meantime.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-22
停更天数:51
查看物流文本
Number:  4PX3002431211489CN
Package status:  Delivered (8 Days)
Country:  CN -> US
VYANG 维央:
2026-01-22 19:52 Seal Beach, CA 90740 Delivered. Position: Front door
2026-01-22 08:26 Seal Beach, CA 90740 Out for Delivery
2026-01-21 18:40 Torrance, CA 90501 Processing at Designated Facility
2026-01-21 00:53 In transit it's progressing through Post network
2026-01-19 10:18 Customs clearance agent received the shipment in destnation country.
2026-01-18 15:29 Arrival to the destination airport
2026-01-18 10:16 Departure from the original airport
2026-01-18 00:57 Hand over to airline.
2026-01-16 07:22 Nancheng Depart from facility to service provider.
2026-01-16 05:44 Nancheng Shipment arrived at facility and measured.
2026-01-16 05:34 Nancheng Shipment arrived at facility and measured.
2026-01-16 05:34 Nancheng Shipment picked up.
2026-01-15 20:47 DONGGUAN Depart from facility to service provider
2026-01-15 17:04 DONGGUAN Shipment arrived
2026-01-15 13:34 Torrance, CA 90501 Shipping Label Created
2026-01-14 10:55 Parcel information received
2026-01-14 10:55 Parcel information received
======================================
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