工单 #41665

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创建:2026-03-13T03:21:14Z | 更新:2026-03-13T07:14:07Z

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工单ID(用于发送回复)
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运单号(可手动覆盖)
物流查询 fc(自动/可空)
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订单字段

姓名:晓琳
订单号:#3083
物流单号:CP958545686IE
店铺:S-爱尔兰
产品:黑色GPS手表
金额:170.43 EUR
物流信息
物流状态:InTransit
最新日期:2026-02-27
更新天数:14天
状态摘要
InTransit | days_update=14 | InTransit Parcel is leaving Airport, Parcel Leaving Port
查看物流详细信息
Number:  CP958545686IE
Package status:  InTransit (18 Days)
Country:  CN -> IE
VYANG 维央:
2026-02-27 00:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 Parcel is leaving Airport, Parcel Leaving Port
2026-02-25 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-25 14:07 Customs declaration completed
2026-02-25 14:07 InTransit Customs declaration completed
2026-02-25 02:51 We have received information about your incoming item from the sender
2026-02-25 02:51 InTransit We have received information about your incoming item from the sender
2026-02-25 01:43 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-24 22:43 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-24 22:43 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-24 16:17 DONGGUAN Depart from facility to service provider
2026-02-23 17:14 DONGGUAN Shipment arrived
2026-02-23 11:58 Parcel information received
2026-02-23 11:58 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
来自客户的消息

你好
支持团队,

您的店铺 SEKODA 收到了客户的信息

邮箱: magda201851@yahoo.com

姓名: Madalina Maria Preda

电话: 0876087427

您的消息: 订单 3083,没有更新,还未送达。我有点着急,因为这是3月15日的生日礼物,请提供建议。

2026-03-12 23:22:36
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-13T11:23:15.765951

类型判断结果

多重操作列表:
物流异常/停更 (安抚等待)
分类: 询问订单状态
[已含回复内容]
告知顾客CP958545686IE 此票是因受近期中东局势影响领空关闭,需要等待重新安排航班的 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=14 | InTransit Parcel is leaving Airport, Parcel Leaving Port
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T07:14:06Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are sorry to learn that you still haven't received this item.

According to your feedback, we have checked your tracking number CP958545686IE and found that the shipping information is abnormal. In this case, we have checked with the logistics provider immediately. However, because the inquiry process is complicated, it usually takes 3-5 working days to get the result, please wait patiently.

If you have any questions, please feel free to contact us.

Best regards,
Lin

---

Dear Customer,

Regarding order CP958545686IE, the recent situation in the Middle East has led to a temporary closure of related flight routes. The package is currently waiting for a rescheduled flight. We are already communicating with the airline and will send it out immediately once there is a new flight plan. We expect to deliver it as soon as possible after the routes reopen. Thank you for your patience, and we look forward to bringing you good news soon.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-02-27
停更天数:14
查看物流文本
Number:  CP958545686IE
Package status:  InTransit (18 Days)
Country:  CN -> IE
VYANG 维央:
2026-02-27 00:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 Parcel is leaving Airport, Parcel Leaving Port
2026-02-25 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-25 14:07 Customs declaration completed
2026-02-25 14:07 InTransit Customs declaration completed
2026-02-25 02:51 We have received information about your incoming item from the sender
2026-02-25 02:51 InTransit We have received information about your incoming item from the sender
2026-02-25 01:43 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-24 22:43 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-24 22:43 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-24 16:17 DONGGUAN Depart from facility to service provider
2026-02-23 17:14 DONGGUAN Shipment arrived
2026-02-23 11:58 Parcel information received
2026-02-23 11:58 Parcel Data Received
======================================
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