工单 #41465

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创建:2026-03-13T03:21:15Z | 更新:2026-03-14T04:05:48Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1013
物流单号:ZC53432650499
店铺:Riv-美国
产品:条形音响-黑色
金额:199.0 USD
物流信息
物流状态:Delivered
最新日期:2026-01-20
更新天数:53天
状态摘要
Delivered | days_update=53 | WHITEHOUSE STATION,NJ 08889 Delivered, In/At Mailbox
查看物流详细信息
Number:  ZC53432650499
Package status:  Delivered (41 Days)
Country:  CN -> US
VYANG 维央:
2026-01-20 13:00 WHITEHOUSE STATION,NJ 08889 Delivered, In/At Mailbox
2026-01-20 07:51 WHITEHOUSE STATION,NJ 08889 Out for Delivery
2026-01-20 07:40 WHITEHOUSE STATION,NJ 08889 Arrived at Post Office
2026-01-19 11:08 KEARNY NJ DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-01-19 06:30 QUEENS NY DISTRIBUTION CENTER Departed USPS Regional Facility
2026-01-18 13:42 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility
2026-01-18 12:27 JAMAICA,NY 11433 Accepted at USPS Origin Facility
2026-01-12 11:02 US Arrived at processing center and received package
2026-01-07 18:34 US In transit
2026-01-04 17:43 US Complete the scan and leave the transit processing center
2026-01-01 11:12 US Waiting for scanning, has arrived at the transit processing center
2025-12-29 14:57 US Arrived at processing center and received package
2025-12-26 15:36 US In transit
2025-12-23 18:59 US The parcel arrived at the processing center
2025-12-22 21:23 HK The flight has taken off from its origin
2025-12-21 23:47 HK Customs Clearance Completed
2025-12-21 02:11 HK The parcel arrived at the processing center
2025-12-19 23:47 SZ The parcel depart the processing center
2025-12-19 02:11 SZ The parcel arrived at the processing center
2025-12-16 05:00 Treatment station The package leaves the processing center
2025-12-12 05:59 Treatment station The package has arrived at the processing center
2025-12-11 21:54 DONGGUAN Depart from facility to service provider
2025-12-11 10:01 DONGGUAN Shipment arrived
2025-12-09 19:33 The electronic information of the goods has been received
2025-12-09 19:33 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我们能否请您提供预付退货运费标签。这件商品收到的时间太长,我在收到之前尝试过停止送货,并且不打算支付退货运费。这已经超过了合理的收货时间。

詹妮弗·施瓦茨
对话统计
总消息:4 条 | 客户:3 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-14T11:05:56.311667

类型判断结果

多重操作列表:
很抱歉我们不提供退货标签,您可以在当地物流商寄回包裹 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=53 | WHITEHOUSE STATION,NJ 08889 Delivered, In/At Mailbox
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-14T04:05:47Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are very sorry, but this time we are unable to provide a free return shipping label. You can contact your local courier to send the package back yourself. When sending it out, please clearly mark the order number and the reason for the return on the outside of the package. We hope your return goes smoothly and wish you a pleasant life.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-20
停更天数:53
查看物流文本
Number:  ZC53432650499
Package status:  Delivered (41 Days)
Country:  CN -> US
VYANG 维央:
2026-01-20 13:00 WHITEHOUSE STATION,NJ 08889 Delivered, In/At Mailbox
2026-01-20 07:51 WHITEHOUSE STATION,NJ 08889 Out for Delivery
2026-01-20 07:40 WHITEHOUSE STATION,NJ 08889 Arrived at Post Office
2026-01-19 11:08 KEARNY NJ DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-01-19 06:30 QUEENS NY DISTRIBUTION CENTER Departed USPS Regional Facility
2026-01-18 13:42 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility
2026-01-18 12:27 JAMAICA,NY 11433 Accepted at USPS Origin Facility
2026-01-12 11:02 US Arrived at processing center and received package
2026-01-07 18:34 US In transit
2026-01-04 17:43 US Complete the scan and leave the transit processing center
2026-01-01 11:12 US Waiting for scanning, has arrived at the transit processing center
2025-12-29 14:57 US Arrived at processing center and received package
2025-12-26 15:36 US In transit
2025-12-23 18:59 US The parcel arrived at the processing center
2025-12-22 21:23 HK The flight has taken off from its origin
2025-12-21 23:47 HK Customs Clearance Completed
2025-12-21 02:11 HK The parcel arrived at the processing center
2025-12-19 23:47 SZ The parcel depart the processing center
2025-12-19 02:11 SZ The parcel arrived at the processing center
2025-12-16 05:00 Treatment station The package leaves the processing center
2025-12-12 05:59 Treatment station The package has arrived at the processing center
2025-12-11 21:54 DONGGUAN Depart from facility to service provider
2025-12-11 10:01 DONGGUAN Shipment arrived
2025-12-09 19:33 The electronic information of the goods has been received
2025-12-09 19:33 Parcel information received
======================================
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