工单 #41406

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创建:2026-03-13T03:21:15Z | 更新:2026-03-13T07:13:31Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#2652
物流单号:VY00000001626328
店铺:Son-美国
产品:睡眠耳机-白色
金额:89.0 USD
物流信息
物流状态:Delivered
最新日期:2026-01-23
更新天数:49天
状态摘要
Delivered | days_update=49 | Portland OR Delivered. (Recipient's front door)
查看物流详细信息
Number:  VY00000001626328
Package status:  Delivered (14 Days)
Country:  CN -> US
VYANG 维央:
2026-01-23 08:36 Portland OR Delivered. (Recipient's front door)
2026-01-23 06:47 Portland OR Out for delivery
2026-01-23 06:09 Portland OR Arrival scan
2026-01-22 11:03 Seattle WA Gateway transit in
2026-01-21 01:45 Seattle WA In Transit to Next Facility
2026-01-20 16:12 Los Angeles CA Gateway transit in
2026-01-19 13:06 US Arrived at Facility
2026-01-17 14:48 US Clearance processing completed - Import
2026-01-16 10:47 US In clearance processing - Import
2026-01-15 11:20 US International flight has arrived
2026-01-15 10:47 UNI DATA CENTER Order received
2026-01-15 02:47 UNI DATA CENTER Order received
2026-01-14 20:07 International flight has departed
2026-01-14 11:06 Export clearance success
2026-01-13 09:52 Export customs clearance started
2026-01-10 18:52 SHENZHEN Shipment is in transit to next facility
2026-01-09 20:06 DONGGUAN Depart from facility to service provider
2026-01-09 19:53 DONGGUAN Shipment arrived
2026-01-08 11:36 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

根据银行的记录显示,退单已于2026年2月6日解冻。该账户已于2026年2月6日全额支付,金额为89.00美元。

我不再希望退回该商品。

请关闭此争议。

- 奥黛丽
对话统计
总消息:2 条 | 客户:2 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-13T11:23:20.536992

类型判断结果

多重操作列表:
告知顾客我们没有收到款项,可能还留在银行,询问顾客是否可以让银行转给我们,我们没有权限向银行索取 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=49 | Portland OR Delivered. (Recipient's front door)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T07:13:29Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have not received your payment yet. The system shows that it may still be processing at the bank, and there has been a little hiccup.  
Could you please contact the bank and ask them to transfer the funds directly to us? Because we do not have the authority to request it from the bank on our own.  
We look forward to completing the order as soon as you assist, and thank you for your cooperation.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-23
停更天数:49
查看物流文本
Number:  VY00000001626328
Package status:  Delivered (14 Days)
Country:  CN -> US
VYANG 维央:
2026-01-23 08:36 Portland OR Delivered. (Recipient's front door)
2026-01-23 06:47 Portland OR Out for delivery
2026-01-23 06:09 Portland OR Arrival scan
2026-01-22 11:03 Seattle WA Gateway transit in
2026-01-21 01:45 Seattle WA In Transit to Next Facility
2026-01-20 16:12 Los Angeles CA Gateway transit in
2026-01-19 13:06 US Arrived at Facility
2026-01-17 14:48 US Clearance processing completed - Import
2026-01-16 10:47 US In clearance processing - Import
2026-01-15 11:20 US International flight has arrived
2026-01-15 10:47 UNI DATA CENTER Order received
2026-01-15 02:47 UNI DATA CENTER Order received
2026-01-14 20:07 International flight has departed
2026-01-14 11:06 Export clearance success
2026-01-13 09:52 Export customs clearance started
2026-01-10 18:52 SHENZHEN Shipment is in transit to next facility
2026-01-09 20:06 DONGGUAN Depart from facility to service provider
2026-01-09 19:53 DONGGUAN Shipment arrived
2026-01-08 11:36 Parcel information received
======================================
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