工单 #41401

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创建:2026-03-13T03:21:15Z | 更新:2026-03-13T07:13:33Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1043
物流单号:ZC47330567599
店铺:Fa-英国
产品:黑色-2XL码加热马甲
金额:185.3 GBP
物流信息
物流状态:Delivered
最新日期:2025-12-10
更新天数:93天
状态摘要
Delivered | days_update=93 | FARNBOROUGH (MIV) Delivered
查看物流详细信息
Number:  ZC47330567599
Package status:  Delivered (13 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-10 12:34 FARNBOROUGH (MIV) Delivered
2025-12-10 09:06 FARNBOROUGH (MIV) Out for Delivery
2025-12-10 09:05 FARNBOROUGH (MIV) Your parcel is being loaded. Check back for updates shortly.
2025-12-10 07:58 FARNBOROUGH (MIV) In Transit
2025-12-10 04:41 FARNBOROUGH (MIV) Your parcel has arrived at your local depot
2025-12-10 00:36 HATFIELD SORT The package is in transit
2025-12-09 21:35 HATFIELD SORT The package has arrived at the national center
2025-12-09 17:42 LHR The package has been transferred to the service provider
2025-12-09 06:37 LHR The package has been cleared through customs
2025-12-09 02:15 LHR The package is being submitted for customs clearance
2025-12-08 21:30 LHR Arrived at destination airport
2025-12-07 20:11 HKG Next stop, airport of destination
2025-12-07 08:42 HKG Hand over to airline
2025-12-02 20:11 We have your parcel. Please check back for updates
2025-12-02 06:49 SHENZHEN Leaving Scan
2025-12-02 01:17 SHENZHEN Packaged
2025-12-01 19:46 Your parcel is on its way to Yodel. Please check back for updates
2025-12-01 18:41 SHENZHEN Barcode scanning
2025-12-01 08:46 SHENZHEN Depart from facility to service provider
2025-12-01 00:57 SHENZHEN Packaged
2025-12-01 00:00 SANDWELL (MIV) We're expecting your parcel from your sender. We will provide updates here once we receive it.
2025-11-30 23:53 SHENZHEN Shipment arrived
2025-11-30 17:37 DONGGUAN Depart from facility to service provider
2025-11-30 11:22 DONGGUAN Shipment arrived
2025-11-28 11:25 Forecast has been received
2025-11-28 11:25 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
您应该知道,我已经多次给您写信。1月5日,我再次请求提供退货的方法以解决此问题。您既没有采取行动,也没有回复。这已经是两个月前的事情了。我认为您没有很好地服务您的客户。

此致敬礼。
对话统计
总消息:2 条 | 客户:2 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-13T11:23:21.016453

类型判断结果

多重操作列表:
拒付去信提供退货地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=93 | FARNBOROUGH (MIV) Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-13T07:13:32Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to the following address so that we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)
Phone Number: 86 13312988847
Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8 Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China
Postal Code: 523730
Country/Region: China

Kind Reminder:

Please include a note: Please include your order number [enter your order number here] in the package so that we can process your refund immediately upon receiving the return.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will not be able to provide a full refund.

We hope the above information is helpful. If you have any questions, please feel free to contact us.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-10
停更天数:93
查看物流文本
Number:  ZC47330567599
Package status:  Delivered (13 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-10 12:34 FARNBOROUGH (MIV) Delivered
2025-12-10 09:06 FARNBOROUGH (MIV) Out for Delivery
2025-12-10 09:05 FARNBOROUGH (MIV) Your parcel is being loaded. Check back for updates shortly.
2025-12-10 07:58 FARNBOROUGH (MIV) In Transit
2025-12-10 04:41 FARNBOROUGH (MIV) Your parcel has arrived at your local depot
2025-12-10 00:36 HATFIELD SORT The package is in transit
2025-12-09 21:35 HATFIELD SORT The package has arrived at the national center
2025-12-09 17:42 LHR The package has been transferred to the service provider
2025-12-09 06:37 LHR The package has been cleared through customs
2025-12-09 02:15 LHR The package is being submitted for customs clearance
2025-12-08 21:30 LHR Arrived at destination airport
2025-12-07 20:11 HKG Next stop, airport of destination
2025-12-07 08:42 HKG Hand over to airline
2025-12-02 20:11 We have your parcel. Please check back for updates
2025-12-02 06:49 SHENZHEN Leaving Scan
2025-12-02 01:17 SHENZHEN Packaged
2025-12-01 19:46 Your parcel is on its way to Yodel. Please check back for updates
2025-12-01 18:41 SHENZHEN Barcode scanning
2025-12-01 08:46 SHENZHEN Depart from facility to service provider
2025-12-01 00:57 SHENZHEN Packaged
2025-12-01 00:00 SANDWELL (MIV) We're expecting your parcel from your sender. We will provide updates here once we receive it.
2025-11-30 23:53 SHENZHEN Shipment arrived
2025-11-30 17:37 DONGGUAN Depart from facility to service provider
2025-11-30 11:22 DONGGUAN Shipment arrived
2025-11-28 11:25 Forecast has been received
2025-11-28 11:25 Parcel information received
======================================
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