工单 #41372

返回工单列表
创建:2026-03-13T03:21:15Z | 更新:2026-03-19T10:59:43Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2167
物流单号:UK667197425YP
店铺:Son-加拿大
产品:睡眠耳机-杏色
金额:149.0 CAD
物流信息
物流状态:Delivered
最新日期:2025-12-05
更新天数:104天
状态摘要
Delivered | days_update=104 | PEMBERTON DELIVERED TO YOUR COMMUNITY MAILBOX, PARCEL LOCKER OR APT CONDO MAILBOX
查看物流详细信息
Number:  UK667197425YP
Package status:  Delivered (9 Days)
Country:  CN -> CA
VYANG 维央:
2025-12-05 12:12 PEMBERTON DELIVERED TO YOUR COMMUNITY MAILBOX, PARCEL LOCKER OR APT CONDO MAILBOX
2025-12-05 09:19 PEMBERTON ITEM OUT FOR DELIVERY
2025-12-05 07:51 PEMBERTON ITEM PROCESSED
2025-12-03 21:43 BURNABY ITEM IN TRANSIT
2025-12-03 20:57 CLEARED CUSTOMS
2025-12-03 18:43 BURNABY ITEM PROCESSED
2025-12-03 14:25 VANCOUVER EXPECTED DELIVERY DATE UPDATED
2025-12-03 12:57 VANCOUVER ITEM WAS RELEASED BY CUSTOMS AND IS NOW WITH CANADA POST FOR PROCESSING
2025-12-01 12:45 Batch delivery to carrier
2025-12-01 12:45 Pick up by local carrier at destination port
2025-12-01 04:53 Port of departure - Departure
2025-12-01 01:35 UPLIFTED FROM TRANSSHIPMENT HUB
2025-12-01 00:16 ARRIVED AT DESTINATION AIRPORT
2025-12-01 00:16 Port of destination - Arrival
2025-11-30 07:04 RICHMOND EXPECTED DELIVERY DATE UPDATED
2025-11-30 07:03 RICHMOND ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2025-11-28 23:09 Arrived at domestic terminal station
2025-11-28 18:17 Port of departure - Received by carrier
2025-11-28 18:17 International shipment release - Export
2025-11-28 15:48 SHIPPING INFORMATION RECEIVED
2025-11-28 15:09 Yanwen facility - Outbound
2025-11-27 19:29 Processing information input
2025-11-27 15:17 Yanwen Pickup Scan
2025-11-27 15:11 DONGGUAN Depart from facility to service provider
2025-11-26 17:50 DONGGUAN Shipment arrived
2025-11-25 10:55 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
你的回复让人非常不安,而威胁要影响我的信用评分是一种非常不恰当的恐吓手段,你应该为此感到羞愧。

我一直愿意退回商品,只是不愿意付款。根据你们自己的政策,我也不应该被要求付款。你们不能随意更改政策,尤其是考虑到我们之所以处于这种情况,完全是因为你们。

在你们提供覆盖全额退货运费的退货标签之前,我将不再回复你们的邮件。

Rachel Bailey
加拿大不列颠哥伦比亚省彭伯顿

t: 604.698.6833

e: yeliablehcar@gmail.com

发自我的 iPhone
对话统计
总消息:19 条 | 客户:10 条 | 客服:9 条 | 下轮次:10
解析时间:2026-03-19T18:32:41.761782

类型判断结果

多重操作列表:
很抱歉我们无法提供退货码,也无法免去邮费,如果您愿意支付款项给我们,我们可以给您八折优惠,这样您就免去退货的麻烦 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=104 | PEMBERTON DELIVERED TO YOUR COMMUNITY MAILBOX, PARCEL LOCKER OR APT CONDO MAILBOX
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T10:59:41Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. We understand that the high international shipping cost makes returning the item difficult.

Regarding your request, we would like to clarify that we are currently unable to provide a pre-paid return label or cover the return shipping fees as per our standard policy.

To save you from the hassle and high cost of international shipping, we would like to offer an alternative solution: If you decide to keep the product and settle the payment, we can offer you a 20% discount on the total price. This way, you can avoid the 40-50 Euro shipping fee while keeping the item at a significantly reduced cost. If you agree to this, please let us know, and we will guide you on how to proceed with the adjusted payment.

We look forward to your thoughts.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-05
停更天数:104
查看物流文本
Number:  UK667197425YP
Package status:  Delivered (9 Days)
Country:  CN -> CA
VYANG 维央:
2025-12-05 12:12 PEMBERTON DELIVERED TO YOUR COMMUNITY MAILBOX, PARCEL LOCKER OR APT CONDO MAILBOX
2025-12-05 09:19 PEMBERTON ITEM OUT FOR DELIVERY
2025-12-05 07:51 PEMBERTON ITEM PROCESSED
2025-12-03 21:43 BURNABY ITEM IN TRANSIT
2025-12-03 20:57 CLEARED CUSTOMS
2025-12-03 18:43 BURNABY ITEM PROCESSED
2025-12-03 14:25 VANCOUVER EXPECTED DELIVERY DATE UPDATED
2025-12-03 12:57 VANCOUVER ITEM WAS RELEASED BY CUSTOMS AND IS NOW WITH CANADA POST FOR PROCESSING
2025-12-01 12:45 Batch delivery to carrier
2025-12-01 12:45 Pick up by local carrier at destination port
2025-12-01 04:53 Port of departure - Departure
2025-12-01 01:35 UPLIFTED FROM TRANSSHIPMENT HUB
2025-12-01 00:16 ARRIVED AT DESTINATION AIRPORT
2025-12-01 00:16 Port of destination - Arrival
2025-11-30 07:04 RICHMOND EXPECTED DELIVERY DATE UPDATED
2025-11-30 07:03 RICHMOND ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2025-11-28 23:09 Arrived at domestic terminal station
2025-11-28 18:17 Port of departure - Received by carrier
2025-11-28 18:17 International shipment release - Export
2025-11-28 15:48 SHIPPING INFORMATION RECEIVED
2025-11-28 15:09 Yanwen facility - Outbound
2025-11-27 19:29 Processing information input
2025-11-27 15:17 Yanwen Pickup Scan
2025-11-27 15:11 DONGGUAN Depart from facility to service provider
2025-11-26 17:50 DONGGUAN Shipment arrived
2025-11-25 10:55 Parcel information received
======================================
Powered by www.17track.net.