工单 #41340

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创建:2026-03-13T03:21:15Z | 更新:2026-03-19T04:00:25Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#2386
物流单号:0079350082809748047359
店铺:Son-加拿大
产品:天文望远镜
金额:329.0 CAD
物流信息
物流状态:Delivered
最新日期:2025-12-30
更新天数:73天
状态摘要
Delivered | days_update=73 | Delivered Entregado,Ya hemos entregado tu envío.
查看物流详细信息
Number:  0079350082809748047359
Package status:  Delivered (15 Days)
Country:  CN -> PT
VYANG 维央:
2025-12-30 00:08 Delivered Entregado,Ya hemos entregado tu envío.
2025-12-29 18:56 En repartoTu envío está en reparto, se entregará en el día de hoy.
2025-12-29 08:22 Delegación destino
2025-12-26 11:47 InTransit Delegación de tránsito,Te entregaremos tu envío lo antes posible.
2025-12-26 11:47 Delegación de tránsito,Te entregaremos tu envío lo antes posible.
2025-12-26 11:47 Delegación de tránsitoTe entregaremos tu envío lo antes posible.
2025-12-26 10:46 Delegación destino
2025-12-24 02:26 Delegación de tránsitoTe entregaremos tu envío lo antes posible.
2025-12-24 02:26 Delegación de tránsito,Te entregaremos tu envío lo antes posible.
2025-12-24 02:26 InTransit Delegación de tránsito,Te entregaremos tu envío lo antes posible.
2025-12-24 01:26 Delegación destino
2025-12-20 03:58 InTransit Recepción provisional
2025-12-20 03:58 Recepción provisional
2025-12-19 21:36 Custom clearance completed
2025-12-19 14:54 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-19 14:54 Parcel arrives at Airport, Parcel Arrival
2025-12-19 14:54 Parcel arrives at Airport Parcel Arrival
2025-12-18 05:40 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-18 05:40 Parcel is leaving Airport Parcel Leaving Port
2025-12-18 05:40 Parcel is leaving Airport, Parcel Leaving Port
2025-12-17 10:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-17 10:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-16 15:00 Customs declaration completed
2025-12-16 15:00 InTransit Customs declaration completed
2025-12-16 08:47 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-16 08:47 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-16 00:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-16 00:26 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-15 21:02 DONGGUAN Depart from facility to service provider
2025-12-15 17:33 DONGGUAN Shipment arrived
2025-12-15 10:48 Manifestado,Ya tenemos todos los detalles de tu envío.
2025-12-15 10:48 ManifestadoYa tenemos todos los detalles de tu envío.
2025-12-15 10:48 Parcel information received
2025-12-15 10:48 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好

我想说的不同寻常的情况是,我已经试图与索诺拉解决这个问题,但停止收到你们的邮件回复,所以我不得不向我的金融机构寻求帮助。也许你们应该核实一下,或者如果你们愿意,我可以把邮件转发给你们。

现在你们还在威胁我要挂坏账?!我会再次联系我的银行,询问他们对此的意见。

谢谢
对话统计
总消息:5 条 | 客户:4 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-19T10:22:46.373456

类型判断结果

多重操作列表:
告知顾客我们曾经向您提出您保留产品,我们愿意退款15%的建议,但是至此我们没有收到您的来信 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=73 | Delivered Entregado,Ya hemos entregado tu envío.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T04:00:24Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We previously proposed a plan to reserve the product for you and refund 15% of the amount, but we have not received a response from you so far. Please check if any past emails were missed, and we look forward to your reply to help you resolve this matter smoothly.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-30
停更天数:73
查看物流文本
Number:  0079350082809748047359
Package status:  Delivered (15 Days)
Country:  CN -> PT
VYANG 维央:
2025-12-30 00:08 Delivered Entregado,Ya hemos entregado tu envío.
2025-12-29 18:56 En repartoTu envío está en reparto, se entregará en el día de hoy.
2025-12-29 08:22 Delegación destino
2025-12-26 11:47 InTransit Delegación de tránsito,Te entregaremos tu envío lo antes posible.
2025-12-26 11:47 Delegación de tránsito,Te entregaremos tu envío lo antes posible.
2025-12-26 11:47 Delegación de tránsitoTe entregaremos tu envío lo antes posible.
2025-12-26 10:46 Delegación destino
2025-12-24 02:26 Delegación de tránsitoTe entregaremos tu envío lo antes posible.
2025-12-24 02:26 Delegación de tránsito,Te entregaremos tu envío lo antes posible.
2025-12-24 02:26 InTransit Delegación de tránsito,Te entregaremos tu envío lo antes posible.
2025-12-24 01:26 Delegación destino
2025-12-20 03:58 InTransit Recepción provisional
2025-12-20 03:58 Recepción provisional
2025-12-19 21:36 Custom clearance completed
2025-12-19 14:54 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-19 14:54 Parcel arrives at Airport, Parcel Arrival
2025-12-19 14:54 Parcel arrives at Airport Parcel Arrival
2025-12-18 05:40 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-18 05:40 Parcel is leaving Airport Parcel Leaving Port
2025-12-18 05:40 Parcel is leaving Airport, Parcel Leaving Port
2025-12-17 10:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-17 10:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-16 15:00 Customs declaration completed
2025-12-16 15:00 InTransit Customs declaration completed
2025-12-16 08:47 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-16 08:47 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-16 00:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-16 00:26 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-15 21:02 DONGGUAN Depart from facility to service provider
2025-12-15 17:33 DONGGUAN Shipment arrived
2025-12-15 10:48 Manifestado,Ya tenemos todos los detalles de tu envío.
2025-12-15 10:48 ManifestadoYa tenemos todos los detalles de tu envío.
2025-12-15 10:48 Parcel information received
2025-12-15 10:48 Parcel Data Received
======================================
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