工单 #41317

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创建:2026-03-13T03:21:15Z | 更新:2026-03-14T04:05:52Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4457
物流单号:RELRPKJGRLQ7
店铺:ELE-英国
产品:黑色面罩
金额:159.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-01-05
更新天数:68天
状态摘要
Delivered | days_update=68 | Delivered
查看物流详细信息
Number:  RELRPKJGRLQ7
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-05 22:06 Delivered
2026-01-05 20:30 Out for delivery with our courier
2026-01-05 20:30 DeliveryReady Out for delivery with our courier
2026-01-05 12:14 Scheduled for delivery
2026-01-05 12:14 DeliveryReady Scheduled for delivery
2026-01-05 06:06 Order received from the sender
2026-01-03 22:00 Order received from the sender
2026-01-03 22:00 InTransit Order received from the sender
2026-01-02 00:36 Custom clearance completed
2026-01-02 00:36 InTransit Custom clearance completed
2026-01-01 20:03 Parcel arrives at Airport Parcel Arrival
2026-01-01 20:03 Parcel arrives at Airport, Parcel Arrival
2025-12-30 11:53 Parcel is leaving Airport, Parcel Leaving Port
2025-12-30 11:53 Parcel is leaving Airport Parcel Leaving Port
2025-12-30 11:53 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-29 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-28 19:43 InTransit Customs declaration completed
2025-12-28 19:43 Customs declaration completed
2025-12-28 03:58 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-28 01:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-28 01:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-27 21:37 DONGGUAN Depart from facility to service provider
2025-12-27 19:29 DONGGUAN Shipment arrived
2025-12-27 10:57 Order details received
2025-12-27 10:57 Awaiting your parcel
2025-12-27 10:57 Parcel Data Received
2025-12-27 10:57 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨

我不会支付退货费用,当我最初订购该商品时,网站上说明可以免费退货。

如果您想要退回商品,请安排快递或提供免费退货标签。

谢谢

萨德菲娅

通过 iPhone 上的 Yahoo 邮件发送
对话统计
总消息:4 条 | 客户:3 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-14T11:05:57.614628

类型判断结果

多重操作列表:
很抱歉我们不提供退货标签,您可以在当地物流商寄回包裹 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=68 | Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-14T04:05:51Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Unfortunately, we are unable to provide you with a dedicated return label this time. You can contact the local courier company to return the package yourself. To ensure a smooth return, please keep the tracking number when sending it and inform us. We look forward to you returning it as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-05
停更天数:68
查看物流文本
Number:  RELRPKJGRLQ7
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-05 22:06 Delivered
2026-01-05 20:30 Out for delivery with our courier
2026-01-05 20:30 DeliveryReady Out for delivery with our courier
2026-01-05 12:14 Scheduled for delivery
2026-01-05 12:14 DeliveryReady Scheduled for delivery
2026-01-05 06:06 Order received from the sender
2026-01-03 22:00 Order received from the sender
2026-01-03 22:00 InTransit Order received from the sender
2026-01-02 00:36 Custom clearance completed
2026-01-02 00:36 InTransit Custom clearance completed
2026-01-01 20:03 Parcel arrives at Airport Parcel Arrival
2026-01-01 20:03 Parcel arrives at Airport, Parcel Arrival
2025-12-30 11:53 Parcel is leaving Airport, Parcel Leaving Port
2025-12-30 11:53 Parcel is leaving Airport Parcel Leaving Port
2025-12-30 11:53 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-29 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-28 19:43 InTransit Customs declaration completed
2025-12-28 19:43 Customs declaration completed
2025-12-28 03:58 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-28 01:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-28 01:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-27 21:37 DONGGUAN Depart from facility to service provider
2025-12-27 19:29 DONGGUAN Shipment arrived
2025-12-27 10:57 Order details received
2025-12-27 10:57 Awaiting your parcel
2025-12-27 10:57 Parcel Data Received
2025-12-27 10:57 Parcel information received
======================================
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