工单 #40084

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创建:2026-03-13T03:21:16Z | 更新:2026-03-14T09:42:52Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2071
物流单号:9C9998I167807
店铺:MC-意大利
产品:智能墨镜
金额:159.0 EUR
物流信息
物流状态:Delivered
最新日期:2025-11-19
更新天数:115天
状态摘要
Delivered | days_update=115 | AVIGLIANA Delivered, Delivered by post man
查看物流详细信息
Number:  9C9998I167807
Package status:  Delivered (18 Days)
Country:  CN -> IT
VYANG 维央:
2025-11-19 21:30 AVIGLIANA Delivered, Delivered by post man
2025-11-19 17:03 AVIGLIANA Out for delivery
2025-11-19 17:03 AVIGLIANA DeliveryReady, Out for delivery
2025-11-19 14:16 AVIGLIANA In transit along Poste Italiane’s logistic network
2025-11-19 04:47 TORINO In transit along Poste Italiane’s logistic network
2025-11-19 04:47 TORINO InTransit, In transit along Poste Italiane’s logistic network
2025-11-18 09:53 BURAGO DI MOLGORA InTransit, In transit along Poste Italiane’s logistic network
2025-11-18 09:53 BURAGO DI MOLGORA First parcel scan along Poste Italiane’s logistic network
2025-11-18 09:53 BURAGO DI MOLGORA In transit along Poste Italiane’s logistic network
2025-11-15 19:57 InTransit Custom clearance completed
2025-11-15 19:57 Custom clearance completed
2025-11-15 01:07 Parcel arrives at Airport Parcel Arrival
2025-11-15 01:07 InTransit Parcel arrives at Airport, Parcel Arrival
2025-11-10 16:27 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-11-10 16:27 Parcel is leaving Airport, Parcel Leaving Port
2025-11-10 16:27 Parcel is leaving Airport Parcel Leaving Port
2025-11-09 16:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-11-09 16:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-11-08 16:30 InTransit Customs declaration completed
2025-11-08 16:30 Customs declaration completed
2025-11-07 07:10 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-11-07 07:10 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-11-07 03:22 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-07 03:22 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-06 15:51 DONGGUAN Depart from facility to service provider
2025-11-05 20:22 DONGGUAN Shipment arrived
2025-11-02 11:58 - Order information received. We're expecting your parcel to arrive with us.
2025-11-02 11:58 Parcel information received
2025-11-02 11:58 Parcel Data Received
======================================
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AI历史分析结果

检测语言:it
最新客户消息翻译
此致敬礼,

西尔维娅·菲诺
对话统计
总消息:2 条 | 客户:1 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-14T16:13:34.085843

类型判断结果

多重操作列表:
拒付去信提供退货地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=115 | AVIGLIANA Delivered, Delivered by post man
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-14T09:42:50Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [2071] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-11-19
停更天数:115
查看物流文本
Number:  9C9998I167807
Package status:  Delivered (18 Days)
Country:  CN -> IT
VYANG 维央:
2025-11-19 21:30 AVIGLIANA Delivered, Delivered by post man
2025-11-19 17:03 AVIGLIANA Out for delivery
2025-11-19 17:03 AVIGLIANA DeliveryReady, Out for delivery
2025-11-19 14:16 AVIGLIANA In transit along Poste Italiane’s logistic network
2025-11-19 04:47 TORINO In transit along Poste Italiane’s logistic network
2025-11-19 04:47 TORINO InTransit, In transit along Poste Italiane’s logistic network
2025-11-18 09:53 BURAGO DI MOLGORA InTransit, In transit along Poste Italiane’s logistic network
2025-11-18 09:53 BURAGO DI MOLGORA First parcel scan along Poste Italiane’s logistic network
2025-11-18 09:53 BURAGO DI MOLGORA In transit along Poste Italiane’s logistic network
2025-11-15 19:57 InTransit Custom clearance completed
2025-11-15 19:57 Custom clearance completed
2025-11-15 01:07 Parcel arrives at Airport Parcel Arrival
2025-11-15 01:07 InTransit Parcel arrives at Airport, Parcel Arrival
2025-11-10 16:27 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-11-10 16:27 Parcel is leaving Airport, Parcel Leaving Port
2025-11-10 16:27 Parcel is leaving Airport Parcel Leaving Port
2025-11-09 16:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-11-09 16:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-11-08 16:30 InTransit Customs declaration completed
2025-11-08 16:30 Customs declaration completed
2025-11-07 07:10 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-11-07 07:10 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-11-07 03:22 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-07 03:22 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-06 15:51 DONGGUAN Depart from facility to service provider
2025-11-05 20:22 DONGGUAN Shipment arrived
2025-11-02 11:58 - Order information received. We're expecting your parcel to arrive with us.
2025-11-02 11:58 Parcel information received
2025-11-02 11:58 Parcel Data Received
======================================
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