Case #1208

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#9285

物流单号：JD0002234322515563

店铺：S-英国

产品：电动剃须刀-黑色

金额：89.99 GBP

物流信息

物流状态：InTransit

最新日期：2026-03-13

更新天数：1天

状态摘要

InTransit | days_update=1 | InTransit Custom clearance completed

查看物流详细信息

Number:  JD0002234322515563
Package status:  InTransit (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-13 12:38 InTransit Custom clearance completed
2026-03-12 22:43 Parcel arrives at Airport Parcel Arrival
2026-03-12 22:43 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-07 19:35 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 19:35 Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 19:35 Parcel is leaving Airport Parcel Leaving Port
2026-03-06 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-06 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-06 15:00 Customs declaration completed
2026-03-06 15:00 InTransit Customs declaration completed
2026-03-06 01:27 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-06 01:27 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-05 21:07 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-05 21:07 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-05 16:11 DONGGUAN Depart from facility to service provider
2026-03-05 11:50 DONGGUAN Shipment arrived
2026-03-05 03:27 YODEL We have your parcel. Please check back for updates
2026-03-04 03:02 NEWTON ABBOT SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-04 03:00 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-03 10:48 Parcel information received
2026-03-03 10:48 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

询问订单状态 - 在途 (附物流截图)

分类: 询问订单状态

[已含回复内容]

告知顾客您可能查错了，物流还在运输中，并没有显示已送达 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：InTransit | days_update=1 | InTransit Custom clearance completed

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-14T09:42:55Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (JD0002234322515563). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

The logistics information still shows that the package is in transit and has not been marked as delivered. We have contacted the courier company again to confirm that the parcel is on its way and it is estimated to take about 5-12 more working days to arrive. I will inform you immediately if there are any new updates during this period. Thank you for your patience, and we hope you are satisfied after receiving the product.

Best regards,
Lin

物流详情