工单 #29051

返回工单列表
创建:2026-03-14T03:05:44Z | 更新:2026-03-25T05:40:04Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:
物流单号:
店铺:
产品:
金额:

AI历史分析结果

检测语言:en
最新客户消息翻译
您好

我现在已经与我的银行关闭了争议,请您尽快处理退款。

谢谢

阿什利
对话统计
总消息:9 条 | 客户:5 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-25T10:17:22.835587

类型判断结果

多重操作列表:
告知顾客我们没有收到款项,可能还留在银行,询问顾客是否可以让银行转给我们,我们没有权限向银行索取 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T05:40:03Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Awr Strange,

We have not yet received your payment. The system shows that the funds may still be in the process of being transferred at the bank. Since we do not have the authority to inquire directly with the bank, we would like to ask you to contact your bank to see if the payment can be sent directly to us, or to confirm the specific progress of the transfer. Thank you very much for your cooperation, and we look forward to resolving this matter quickly so that subsequent orders can proceed smoothly.

Best regards,
Lin