工单 #29332

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创建:2026-03-14T08:05:39Z | 更新:2026-03-17T09:31:42Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1095
物流单号:YT2601000703408285
店铺:Zen-澳洲
产品:粉色10号戒指
金额:229.0 AUD
物流信息
物流状态:Delivered
最新日期:2026-01-17
更新天数:59天
状态摘要
Delivered | days_update=59 | Delivered.
查看物流详细信息
Number:  YT2601000703408285
Package status:  Delivered (6 Days)
Country:  CN -> AU
VYANG 维央:
2026-01-17 14:11 Delivered.
2026-01-17 07:30 Gold Coast Station 【Gold Coast Station】Shipment out for delivery.
2026-01-17 07:03 Gold Coast Station 【Gold Coast Station】Dispatch task assigned to DA.
2026-01-16 17:29 Gold Coast Station 【Gold Coast Station】Arrived.
2026-01-16 11:54 Brisbane Center 【Brisbane Center】Arrived.
2026-01-16 11:53 Brisbane Center 【Brisbane Center】Received.
2026-01-16 07:56 Delivered to local carrier
2026-01-14 10:34 AU International flight has arrived
2026-01-14 09:21 BRISBANE, Queensland, AU Clearance processing completed - Import
2026-01-14 08:15 In clearance processing - Import
2026-01-13 18:50 International flight has departed
2026-01-12 19:45 CN Arrived at the origin international airport
2026-01-12 11:45 Mainland China, CN Shipment is in transit to next facility
2026-01-12 02:50 Mainland China, CN Departed from sort facility
2026-01-12 02:22 Mainland China, CN Arrived at origin facility
2026-01-11 17:36 DONGGUAN Depart from facility to service provider
2026-01-11 17:24 DONGGUAN Shipment arrived
2026-01-10 15:07 Shipment information received
2026-01-10 15:07 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
晚上好,

好的,我会尝试这个,但我戴了三个晚上,你可以看到它根本没有效果,对吗?我量了好几次我的手指,但或许我需要一个更小的尺码,这样效果会更好?也许你们的网站上应该写明这一点?

我也觉得这个应用程序被虚假宣传了,它看起来完全不像你们网站上展示的样子?而你们还担心信息的准确性?

我对这款产品真的很失望,希望能尽快收到你们的回复,安排解决方案。

Kelly

发自我的iPhone
对话统计
总消息:6 条 | 客户:3 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-17T16:05:49.514836

类型判断结果

多重操作列表:
不是骗子
分类: 其他问题
[已含回复内容]
请顾客按照我们提供的方法操作一下,如果还是不想请联系我们 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=59 | Delivered.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T09:31:41Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Our company is a certified website with a great online reputation for the best lowest prices available. We have a large global client base and have been awarded the secure seal by providers such as Klarna, therefore confirming that we are not a scam.

Best regards,
Lin

---

Dear Customer,

After following the steps we provided, the issue is usually resolved quickly.  
Please first try handling it using the method we provided. If you still encounter difficulties, contact our customer service directly, and we will help arrange other solutions for you.  
We look forward to helping you get things smoothly resolved as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-17
停更天数:59
查看物流文本
Number:  YT2601000703408285
Package status:  Delivered (6 Days)
Country:  CN -> AU
VYANG 维央:
2026-01-17 14:11 Delivered.
2026-01-17 07:30 Gold Coast Station 【Gold Coast Station】Shipment out for delivery.
2026-01-17 07:03 Gold Coast Station 【Gold Coast Station】Dispatch task assigned to DA.
2026-01-16 17:29 Gold Coast Station 【Gold Coast Station】Arrived.
2026-01-16 11:54 Brisbane Center 【Brisbane Center】Arrived.
2026-01-16 11:53 Brisbane Center 【Brisbane Center】Received.
2026-01-16 07:56 Delivered to local carrier
2026-01-14 10:34 AU International flight has arrived
2026-01-14 09:21 BRISBANE, Queensland, AU Clearance processing completed - Import
2026-01-14 08:15 In clearance processing - Import
2026-01-13 18:50 International flight has departed
2026-01-12 19:45 CN Arrived at the origin international airport
2026-01-12 11:45 Mainland China, CN Shipment is in transit to next facility
2026-01-12 02:50 Mainland China, CN Departed from sort facility
2026-01-12 02:22 Mainland China, CN Arrived at origin facility
2026-01-11 17:36 DONGGUAN Depart from facility to service provider
2026-01-11 17:24 DONGGUAN Shipment arrived
2026-01-10 15:07 Shipment information received
2026-01-10 15:07 Parcel information received
======================================
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