Case #1214

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Hello Lin,

You have got to be kidding.

The item you sent was a cheap counterfeit knock-off and looked nothing like the product that was advertised on your website. It was clearly misrepresented, and your response has taken far too long.

I will not be withdrawing the chargeback or making any payment for this order.

I have already lodged a formal dispute with my bank and provided evidence that the product received was not as described and appeared to be a low-quality counterfeit item. Based on that evidence, my bank has approved the dispute.

As far as I am concerned, this matter is closed.

Your email threatening that this may negatively impact my credit record is completely inappropriate and misleading. If you continue to pursue payment for counterfeit or misrepresented goods, I will have no hesitation in escalating this further by reporting
 your business and website to the Australian Competition and Consumer Commission (ACCC), as well as any other relevant consumer protection or regulatory bodies.

The item has already been disposed of, as it was not fit for purpose and not worth returning.

Do not contact me again unless it is to confirm that this matter has been closed.

Regards,

Kate Woods

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1494

物流单号：AU0000004562712

店铺：Son-澳洲

产品：睡眠耳机-白色

金额：178.99 AUD

物流信息

物流状态：Delivered

最新日期：2026-01-21

更新天数：54天

状态摘要

Delivered | days_update=54 | BLUEYS BEACH NSW DELIVERED

查看物流详细信息

Number:  AU0000004562712
Package status:  Delivered (11 Days)
Country:  CN -> AU
VYANG 维央:
2026-01-21 16:26 BLUEYS BEACH NSW DELIVERED
2026-01-21 14:43 BLUEYS BEACH NSW AWAITING COLLECTION AT AUSTRALIA POST
2026-01-21 14:43 BLUEYS BEACH NSW IN TRANSIT TO AUSTRALIA POST FACILITY
2026-01-21 10:08 SMITHS LAKE NSW UNABLE TO SAFE DROP - LOCATION NOT SUITABLE
2026-01-21 07:00 FORSTER NSW WITH AUSTRALIA POST FOR DELIVERY TODAY
2026-01-20 13:27 WARABROOK NSW PROCESSED THROUGH AUSTRALIA POST FACILITY
2026-01-20 06:44 STRATHFIELD NSW ITEM PROCESSED AT POST FACILITY
2026-01-19 18:59 GRANVILLE NSW PROCESSED THROUGH AUSTRALIA POST FACILITY
2026-01-19 18:06 GRANVILLE NSW TRANSFERRED
2026-01-19 16:26 GRANVILLE NSW ITEM PROCESSED AT POST FACILITY
2026-01-19 14:07 RECEIVED BY AUSTRALIA POST FOR TRANSPORTATION TO PROCESSING FACILITY
2026-01-19 13:07 SYDNEY ARRIVED AT FACILITY IN DESTINATION COUNTRY
2026-01-19 05:57 SYDNEY COLLECTED FROM AIRPORT TERMINAL
2026-01-18 08:17 SYDNEY ARRIVED AT DESTINATION AIRPORT
2026-01-18 05:26 SYDNEY CLEARED BY CUSTOMS
2026-01-15 14:10 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-01-14 18:17 EXPORT CUSTOMS CLEARED
2026-01-14 09:52 CHULLORA NSW SHIPPING INFORMATION APPROVED BY AUSTRALIA POST
2026-01-14 09:52 CHULLORA NSW SHIPPING INFORMATION APPROVED BY AUSTRALIA POST
2026-01-14 09:22 CHULLORA NSW SHIPPING INFORMATION RECEIVED BY AUSTRALIA POST
2026-01-14 09:22 CHULLORA NSW SHIPPING INFORMATION RECEIVED BY AUSTRALIA POST
2026-01-14 03:07 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-01-14 03:07 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-01-13 18:01 SHENZHEN PROCESSED AT ORIGIN HUB
2026-01-13 18:01 SHENZHEN PROCESSED AT ORIGIN HUB
2026-01-13 18:00 SHENZHEN RECEIVED SHIPMENT
2026-01-13 18:00 SHENZHEN RECEIVED SHIPMENT
2026-01-13 17:59 SHIPPING INFORMATION RECEIVED
2026-01-13 17:59 SHIPPING INFORMATION RECEIVED
2026-01-12 16:56 DONGGUAN Depart from facility to service provider
2026-01-11 14:54 DONGGUAN Shipment arrived
2026-01-10 14:57 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

询问顾客是否愿意把产品寄回我们 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=54 | BLUEYS BEACH NSW DELIVERED

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T09:24:57Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are writing to ask if you could send the product back to us for verification. Would it be convenient for you to return the package? We look forward to your reply to help us resolve the issue as soon as possible.

Best regards,
Lin

物流详情