Case #1216

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3967

物流单号：H01SRA0047315595

店铺：ELE-英国

产品：黑色面罩

金额：159.0 GBP

物流信息

物流状态：Delivered

最新日期：2025-12-15

更新天数：91天

状态摘要

Delivered | days_update=91 | Delivered We've delivered your parcel to the delivery address

查看物流详细信息

Number:  H01SRA0047315595
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-15 03:34 Delivered We've delivered your parcel to the delivery address
2025-12-14 20:46 Your local courier will deliver your parcel between 14:00 and 16:00 today
2025-12-14 20:36 Your parcel is on its way to you today
2025-12-14 07:38 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-14 07:38 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-14 00:06 We're processing your parcel at our hub
2025-12-14 00:06 InTransit We're processing your parcel at our hub
2025-12-12 17:02 InTransit Custom clearance completed
2025-12-12 17:02 Custom clearance completed
2025-12-12 02:38 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-12 02:38 Parcel arrives at Airport Parcel Arrival
2025-12-11 08:24 Parcel is leaving Airport Parcel Leaving Port
2025-12-11 08:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-10 10:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-10 10:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-09 17:50 Customs declaration completed
2025-12-09 17:50 InTransit Customs declaration completed
2025-12-07 22:08 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-07 22:08 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-07 18:26 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-07 18:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-07 15:36 DONGGUAN Depart from facility to service provider
2025-12-07 09:46 DONGGUAN Shipment arrived
2025-12-06 17:36 We've collected your parcel
2025-12-06 11:08 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-06 11:08 Parcel Data Received
2025-12-06 11:08 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

拒付去信提供退货地址 (手动)

分类: 其他问题

[已含回复内容]

告知顾客我们在英国没有设置退货点，请根据我们前面提供的地址寄回 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=91 | Delivered We've delivered your parcel to the delivery address

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T09:24:59Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

---

Dear Customer,

We currently do not have a dedicated return point in the UK. You only need to send the product back to the address we provided you earlier. After sending it, please provide us with the tracking number, and I will follow up immediately. We look forward to receiving your package and helping you complete the subsequent process as soon as possible.

Best regards,
Lin

物流详情