工单 #43000

返回工单列表
创建:2026-03-16T03:23:30Z | 更新:2026-03-17T06:37:10Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#5002
物流单号:4PX3002572264757CN
店铺:Son-美国
产品:天文望远镜
金额:249.0 USD
物流信息
物流状态:InfoReceived
最新日期:2026-03-16
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  4PX3002572264757CN
Package status:  InfoReceived (0 Days)
Country:  CN -> US
VYANG 维央:
2026-03-16 10:21 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨林,

我订错了产品。我更希望取消订单,这样我就可以获得我最初想要的东西。

来自,

     格里芬
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-17T14:18:04.022807

类型判断结果

多重操作列表:
取消订单挽留失败 (全额退款)
分类: 取消订单
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T06:36:59Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your reply.
We are sorry to hear that you still want to cancel this order.
We have cancelled order #5002 according to your request and have issued a full refund of 249.0 USD. Usually, you will receive the refund within 5-10 business days. If you do not receive a refund within the time we promised, please feel free to contact us.
Looking forward to seeing you again in our store!

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-16
停更天数:
查看物流文本
Number:  4PX3002572264757CN
Package status:  InfoReceived (0 Days)
Country:  CN -> US
VYANG 维央:
2026-03-16 10:21 Parcel information received
======================================
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